Boutique Hotel Guest Service Representative Jobs

Superior Customer Service Skills, consistent communication skills

Prepare work area and maintain master client file.

Ensure adequate supplies are available at the front desk.

Greet clients and schedule their services, suggesting add on services.

Deliver superior customer service to each client.

Resolve client situations within company standards.

Hospitality and/or customer service experience is preferred.

Typing and computer skills are required.

Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.

Respond to requests from guests for assistance and information about the local area.

Sell rooms to "walk-in" customers.

Good time management and organizational skills.

Coordinating with housekeeping and staff management.

1+ years of customer service experience.

Patience and good listening skills.

Greeting guests upon arrival and making them feel welcomed.

Providing front desk services to guests.

Competitive Medical Benefits Package and 401(k)

Rules and restrictions apply to all employee benefits and perks

Take ownership of your tasks and feedback from your manager so you can continue to grow.

In return we offer our new Night Auditor:

take ownership of your tasks and feedback from your manager so you can continue to grow.

Competitive Wages and Flexible Schedules

Medical, dental, and vision offered after qualification period

Competitive performance bonuses – potential for up to $650 monthly

Employee discounts at Marriott Hotels worldwide

Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply

Vacation time accrued based on hours worked

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

Performs check in and check out of guests.

Answers hotel phone and forwards calls appropriately.

Serves as information agent for hotel guests and handles problems and requests as they arise.

Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.

Perform other duties as requested by management

Greet guest and offer to assist with their needs

Previous customer service experience required

Knowledge of PMS systems preferred.

Register and assign guests to hotel rooms

Establish method of payment and verify credit