Hotel General Manager Jobs

Situated in Downtown’s Second Street District, Austin Proper Hotel and Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with McGuire Moorman Hospitality, Austin Proper offers 244 rooms and suites, a dedicated spa and fitness center, and 14,000 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and sunset views. Anything less just wouldn’t be Proper.

We are seeking a dynamic, service-driven General Manager. This key role is responsible for all aspects of the daily operations within the hotel, working with both the property and corporate teams on implementation of the brand and service strategy. This position also ensures that the operation exceeds guest needs, focuses on increasing revenue, creates a compelling, high-performance culture, and maximizes market share.

General Responsibilities

• Identify operational performance, productivity and efficiency gaps; implement measures to correct those deficiencies
• Lead, direct and manage all hotel operations, including but not limited to: hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns, and hotel-wide meeting participation and facilitation
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, service and financial measurement
• Serve as primary liaison with both hotel owners and corporate entities
• Recruit, interview and train colleagues
• Ensure a culture that promotes guest and team member satisfaction
• Serve as active, involved member in the local community and work to build strong relationships with local officials, businesses and customers
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
• Monitor and develop colleague performance, particularly the executive team and department heads, to include but not limited to: providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards

Qualifications

• Demonstrates the ability to implement transformative business-oriented strategies and solutions
• Known for an entrepreneurial mindset, creative problem-solving skills and business acumen with analytical depth
• Previous experience within a union environment including decisioning during complex negotiations
• Minimum 3 years of experience as a Hotel General Manager; luxury or luxury lifestyle preferred
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance
• Local market expertise preferred but not required
• Exceptional aptitude in managing budgets, driving commercial performance, and increasing revenue and profitability.
• Ability to articulate an inspiring vision that creates a purposeful and unified mission of the hotel’s transformation.
• Managing a large multi-cultural workforce with greater than 300+ employees

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.