Hotel Manager Jobs

Essential function s of the job:

General:

• Role model of Leadership Behaviors, inspirational and motivational leader with excellent emotional intelligence
• Ability to develop o perational leads for career growth and next steps while influencing operational excellence in hotel through divisional and department head performance.

• Project management skills/experience will be important to navigate short and long-term operational project initiatives.
• Must have strong Rooms knowledge as we take our guest experience to the next level and develop junior talent for upward growth.
• Ability to deliver exceptional experiences that draw guests to our hotel as a downtown destination.
• Presence in the operation will be critical to build engagement with staff, guests and members.
• Must be a strategic thinker as creativity is key to successful activations.

People:

• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
• Continue a strong history of producing talent for the company while attracting new talent.
• Demonstrates a commitment to D iversity, Inclusion & Belonging efforts, effectively listening for understanding and enhancing the culture.

• Modern workplace considerations such as wellness, life balance and flexibility are important in this highly competitive, family-oriented employment environment.

Product:

• Proven track record in improving overall Guest Experience Score s as this is a big focus for the hotel
• Ensure relationships with guests and patrons are exceptional

• Passion for product and service innovation are necessary in support of performance targets. Key to this will be elevating the guest experience through creative programming while maintaining position as luxury leader.
• Ability to relate to a diverse demographic within the employee and customer base.
• Establish a relationship with heavy base of return guests and VIPs.

Profit:

• Strong business acumen is essential for developing trust and support from ownership.
• Ability to collaborate with ownership to align with Four Seasons goals and principles.
• Slow market recovery post COVID , thus creativity to find and deliver on new revenue opportunities is key. Collaboration with Director of Marketing and Sales team is essential .

Key Requirements:

• Proven effectiveness in strategic planning and execution
• Strong background in Front Office, Housekeeping and Rooms operational leadership roles (5-7 years minimum)
• Luxury hotel experience
• Candidate must already have authorization to work in the U.S.