Hospitality Liaison Jobs

Joseph Phelps Vineyards produces wines that stand with the finest in the world. We do so by pursuing excellence in grape growing, wine making, sales and hospitality. We strive for excellence while growing our business and people; remaining respectful to our history, legacy, land and each other.

Come join our growing, dynamic team and become part of the JPV family!

Joseph Phelps Vineyards is currently seeking a Hospitality Liaison! This is an ideal opportunity for an individual who enjoys a mix of guest engagement and operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage Check-In

• Add walk-ins and Insignia Tastings by assigning host and table
• Refund tasting fees for new sign up’s that purchase required minimum of bottles
• Help clear and reset tables to support Wine Educators if needed
• Check in all guests with ease and patience

Inventory

• Work with team to track down discrepancies
• Pull orders or be the “second set of eyes” to assure wine was packed to Joseph Phelps Vineyards’ standards
• Track wine weekly counts (audit inventory)

Retail

• Responsible for picnic reservations. Setting the table before guest arrives. Making sure guest has wine and water. Retrieving food for guests if their tasting was before their picnic
• Audit registers totals
• Ring out Bountiful Tables and Private Wine Request Forms by coordinating with Wine Educators
• Close out all apps at end of day
• Keep non-wine items and packing materials stocked and tidy
• Ring out Employee Wine Program orders
• Close registers
• Assist Wine Educators with closing side work once retail closing work is complete
• Assist Wine Educators with orders in Commerce7
• Assist Wine Educators with opening side work
• Help train new hires in Commerce7

Administrative

• Input tables and hosts into TOCK
• Print chits and menus

Requirements

Computer proficiency, ability to learn POS and reservation systems

• Professional appearance and demeanor – warm, gracious, and poised
• Ability to work non-traditional business hours including evenings & weekends
• Commitment to excellence and high standards – strong attention to detail and service focus
• Ability to coordinate multiple tasks simultaneously while still delivering exceptional customer service and meeting team deadlines
• Strong attention to detail, excellent communication, organization, and interpersonal skills
• Restaurant, hotel, or winery experience a plus
• Be able to identify an issue, come up with solutions while staying calm
• Friendly, positive and professional disposition when dealing with guests, vendors and co-workers

Joseph Phelps Vineyards is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

LANGUAGE SKILLS:

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to write reports, business correspondence and procedure manuals.

REASONING ABILITY:

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems associated with customer service.

PHYSICAL DEMANDS:

Must be able to lift at least 37 pounds, sit and stand for prolonged periods of time, work on a computer for prolong periods of time.

WORK ENVIRONMENT:

Work is mainly done in an office environment, with occasional warehouse and outside work. Noise levels are low to moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.