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Hospital Manager (Practice Manager)

Company

Mission Veterinary Partners
Address , Indianapolis, 46203, In
Employment type FULL_TIME
Salary
Expires 2023-07-29
Posted at 11 months ago
Job Description
Overview:

CITY WAY ANIMAL CLINICS has an exciting opportunity for
HOSPITAL MANAGER (PRACTICE MANAGER)
to join our team!

Locations:

City Way Animal Clinics


Fountain Square

880 Virginia Avenue

Indianapolis, IN 46203


Fall Creek Place

2442 N Central Ave, Suite A,
Indianapolis, IN 46205


Irvington

5541 E Washington St.,
Indianapolis, IN 46219


Mass Ave

625 N East St.,
Indianapolis, IN 46202


Shift Details: This is a full-time position (30+ hours/week)

Job Summary: The Practice Manager is a key member of the Mission Veterinary Partners (MVP) hospital management team. This position reports to the Regional Director and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel, and direction to the team at the clinic to ensure safe, efficient, therapeutic, and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with MVP mission and values. Position has budget and P&L accountability.
Responsibilities:
How you'll make an impact:
  • Follow and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Mission Veterinary Partners healthcare clinical and safety standards.
  • Know, understand, implement, follow, and communicate to teammates all MVP employment policies and procedures, awards, and other opportunities within company.
  • Review, analyze, and implement staffing plans that promote the most effective use of teammates.
  • Responsible for improving customer satisfaction and patient retention 10%+ per year.
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
  • Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements.
  • Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic.
  • Responsible for improving employee satisfaction 10%+ per year.
  • Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses.
  • Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient.
  • Full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
  • Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff.
  • Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment.
  • Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+.
  • Maintain and uphold the Core Values and Mission Statement of MVP.
  • Position has responsibility for hospital level trends impacting net promoter score.
  • Provide leadership to direct reports and strategic leadership to company; develop and foster a positive, fulfilling work environment within the division.
Qualifications:
Required Knowledge, Skills and Abilities:
  • Former veterinary experience is preferred.
  • Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required. It will also be necessary to become proficient in the use of practice management software.
  • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises, and animal excrement.
  • A minimum of three years management experience, required.
  • Must be confident around pets. Demonstrated commitment to MVP core values.
  • Demonstrated empathy and respect for teammates and patients.
  • Preference will be given to B.A. Management or Leadership, M.B.A., CVPM and CVT/LVT candidates.
We put people first and never compromise on our values.
Apply today for immediate consideration!

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.