Senior Practice Manager Jobs

As a Middle Office Sr. Practice Manager for Commercial Banking, you are considered a trusted advisor who contributes to the growth and success of the business. In this role, you will partner effectively with colleagues throughout Commercial Banking and across the Firm to help resolve client inquiries and partner questions, providing expertise and support to Commercial Banking Sales, Onboarding and Service teams. You will use your knowledge and problem-solving skills to research inquiries and uncover solutions, seeking assistance when appropriate.

Job Responsibilities:

• Sets expectations and resolves inquiries through effective communication
• Provides regular status updates for all inquiries not immediately resolved
• Build and maintain a culture of trust, transparency and integrity
• Prioritizes inquiries to ensure visibility, traction, and resolution
• Exercises some degree of individual discretion and judgement
• Coach and engage – to influence performance
• Facilitates internal communication as needed to resolve inquiries

Required Qualifications, Capabilities and Skills:

• Develop long-term relationships with credibility founded on a detailed understanding of operational data and processes
• Leads resolution of moderate to complex solutions for clients and internal stakeholders while recognizing the need to firmly uphold the firm’s standards and operating principles
• Independently reviews client trends/issues and feedback from internal stakeholders and proactively develops sustainable solutions to address client and stakeholder needs
• Acts with urgency, communicates transparently and often, follows up and follows through with an execution mindset
• Ability to Develop and Deliver on Partner Relationships and advocates for clients across the firm with professionalism
• Identifies issues and proactively works to determine Middle Office improvements, recommending appropriate practices to optimize customer experience and mitigate risk, while soliciting stakeholder input and feedback on service satisfaction
• 3+ years’ experience in service, operations, treasury, implementations, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry

Preferred Qualifications, Capabilities and Skills:

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• A strong aptitude for strategic thinking and tactical execution
• Bachelor’s degree preferred