Veterinary Hospital Manager Jobs

St. Joe Center Veterinary Hospital is seeking an Experienced Hospital Manager to lead our Team!

St. Joe Center Veterinary Hospital was founded in 1967. We have undergone many changes since then and moved into our present location to serve as a full-service veterinary hospital with a focus on primary care. We are proud to be an AAHA Accredited and Feline Friendly Practice.

We will create an environment where clients and their pets feel welcome, comfortable, and cared for. A friendly, and knowledgeable staff will work as a team to educate clients and care for their pets. We will emphasize honest communication and an open exchange of ideas through consistent meetings. Individual team members will be encouraged to grow professionally with goal-setting and an emphasis on ongoing education. We treat patients humanely and with compassion. The entire team shows kindness and respect to clients and other team members.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.

Operations

• Performs quality checks and reviews of client files.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Oversees employee benefits program and hospital insurance plans.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

• Tracks and maintains current licensure for all DVMs.
• Manages staff, including grooming and boarding staff if applicable.
• Implements performance-based incentive and rewards and recognition programs.
• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.

Client Service

• Demonstrates and reinforces the highest level of client service
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Resolves client issues and escalations, and oversees client follow-up communication.

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• Bachelor’s degree in business or related degree is preferred.

Knowledge and/or experience in the following areas:

• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Oral and written communication skills.
• Model a professional and courteous manner with staff and clients.
• Problem-solving and resolution management skills.
• Multi-functional operations including budget and labor management.
• Delegate responsibility and achieve results with hospital team members.
• Conduct performance appraisals.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Supervisory and leadership experience.
• Customer service strategies and effective marketing techniques.
• Reporting and data analysis.
• Make decisions confidently and effectively.
• Manage time and tasks appropriately and remain flexible with assigned duties.