Veterinary Hospital Operations Manager

Turn your love for animals into the career of a lifetime! Come join us at Longmeadow Animal Hospital as our new Hospital Manager. Who you are – collaborative, have a passion for pets and people, business savvy, skilled with budgets and finances, and are a culture champion!

Longmeadow Animal Hospital was established in its present location at 19764 Longmeadow Road, Hagerstown, MD in 1971. Since then, we have offered the highest quality veterinary medical care to the greater Hagerstown, Smithsburg, and Leitersburg area. We are dedicated to helping our companion animal friends live longer, healthier, and happier lives. Longmeadow Animal Hospital offers complete veterinary care to dogs, cats, and other small mammals.

Our goal is the improve the quality of your pet's life, and health. Here at Longmeadow Animal Hospital, you will find our staff is not only friendly and inviting, but also very qualified. We have worked hard to build a quality team. Our staff members are kind, understanding, and caring individuals who understand that a pet is more than just an animal, it is a friend.

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Establishes goals for the practice and staff.
• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Oversees employee benefits program and hospital insurance plans.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.
• Tracks and maintains current licensure for all DVMs.

Client Service

• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.

Qualifications:

• Bachelor’s degree in business or related degree is preferred.
• Experience in a hospital setting in positions of increased responsibility is a plus.
• 3-5 years of experience in a manager role, including customer service experience.

Knowledge and/or experience in the following areas:

• Staff management including: coaching, developing, and motivating staff.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Reporting and data analysis.
• Conduct performance appraisals.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Interpersonal skills with staff and clients, and works well in a team environment.
• Multi-functional operations including budget and labor management.
• Model a professional and courteous manner with staff and clients.
• Make decisions confidently and effectively.
• Customer service strategies and effective marketing techniques.
• Oral and written communication skills.
• Problem-solving and resolution management skills.
• HR policies and protocol development.
• Supervisory and leadership experience.
• Delegate responsibility and achieve results with hospital team members.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.