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Advantages Of Joining Employer

• Be part of a dynamic team delivering best-in-class payment technology and software solutions.
• Work with over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders.
• Grow with confidence and achieve amazing results.
• Help millions of people move money between buyers and sellers worldwide.

Job Responsibilities

• Analyze payment and transaction history and maintain accurate documentation of all information necessary for the investigation.
• Respond to 25 or more account inquiries per hour and provide standard/scripted responses to SLA-defined alerts generated within fraud detection queues.
• Assist with lost stolen report completion, such as block and transfer of compromised accounts, and build credit card replacement orders.
• Contact customers and merchants to obtain additional information regarding fraudulent charges.
• Investigate potential credit card fraud cases based on information received from the fraud detection system.

Minimum Qualifications

• Able to use effective questioning and listening techniques to identify customer needs.
• Intermediate computer skills.
• Proven verbal and written communication skills.
• Diploma or GED.
• Ability to work well independently and maintain professionalism during difficult situations with customers.
• Recent experience in a high volume call center.
• Ability to deescalate situations with customers while explaining the situation.
• Exceptional attention to detail.
• First-rate decision-making, analytical, and problem-solving skills.
• Able to work a flexible schedule.

Preferred Qualifications

• Previous work experience in a fraud-related field.

Desired Skills And Capabilities

• Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.

Additional Information

• The position listed in this requisition is ineligible for the referral bonus award program.
• Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
• Global Payments Inc. is an equal opportunity employer.
• Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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