Higher Education Consultant Jobs

Summary

Our Higher Education Consultant will work with new and existing EDU clients to set up, configure, audit and evaluate their Google for Education (GFE) Infrastructure. Reporting directly to the Associate Manager of Consultancy, this customer-facing role will interact with clients remotely and in person via calls, presentations, training opportunities and in person interactions as assigned or appropriate to the role.

This position requires someone who has an excellent technical background and understanding of Google For Education Workspace environment, an understanding of the technical aspects and challenges of an educational environment as well as customer facing skills and entrepreneurial spirit.

This position is key to building relationships and trust with AIT customers and ensuring they have the tools they need to provide a safe and effective Google Workspace for Education environment for their users. We expect this person to work in a team while also being able to take initiative in their area and be keen to automate/streamline where possible.

This position will be a remote position working with team members and customers across numerous time zones, good time management skills and self motivation will be key to success.

Key Areas of Responsibility

• Assist in scoping technical engagements
• Assist higher education account manager in customer engagement strategy
• Counsel customer and internal teams on Google Workspace for Education configuration and deployment specifics unique to higher education
• Deliver consultative Audit kickoff calls and consultations
• Offer training and insight to Higher Education IT Admins on a wide variety of technologies, including the Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Plus, Standard and Teaching/Learning upgrade, and more
• Present the value of CDW Amplified for Education Higher Education Audit, trainings and other services
• Work with a team of technicians to provide support and troubleshooting
• Discover, analyze and identify customer requirements

Other Responsibilities

• Work to support customers as needed if escalated from the support team
• Act as a contributing member on the Updates & Analysis Team
• Stay current on Google Workspace for Education changes and modifications

Education and/or Experience Qualifications

• Min 5+ Years Managing Google Workspace for Education in an Education institution
• Bachelor’s degree in Computer Science, Information Systems or related discipline, or equivalent relevant experience in addition to the required experience requirement (Background as a Technology Director, Technology Coordinator, or similar role also considered)

Required Qualifications

• 3+ years professional systems administration experience
• Exceptional customer service orientation, skills and relatability
• Strong documentation skills
• Familiarity with Google Workspace for Education admin console in a higher education setting
• An ability to balance and plan the short-term and long-term actions of a project

Preferred Qualifications

• Experience using scripting tools such as GAM/GAM ADVX and other command line tools
• Security and HIPAA experience and understanding
• Experience with CDW Amplified for Education tools and service such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative are a plus
• Excellent oral and written communication skills
• Create engaging presentations
• Convey technical information and recommendations clearly and concisely
• Single Sign On/Multi Factor Integration, User Provisioning, Email Management (Gmail, Exchange, Groupwise, Sendmail) experience in a complex environment