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Help Desk Technician Jobs
Company | Scandinavian Tobacco Group Canada |
Address | , Richmond, 23223, Va |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-04 |
Posted at | 9 months ago |
Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.
Summary:
The IT organization is positioned at corporate level and consists of the teams IT Support, IT Security & Service Delivery, Business Applications & Support, Business Information Management and IT Project Management. IT Support also called the IT Service Desk has employees located at different sites around the world; there are also smaller Sales Offices without local IT. One of IT Supports main tools are the ticket system - TOPdesk. We strive to help the users globally in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users. We aim to work with global perspective and focusing on simplifying the many processes. You will report to the Head of IT Support
What can you expect in as a (role) at Scandinavian Tobacco Group?
- Installations of new hard- and software
- Change requests
- Handling (first and second-line) IT incidents
- Assist with on- and offboarding of users
Your areas of knowledge and expertise (that matter the most for this role):
- Service-oriented, self-starter with a flexible mindset and strong communication skills
- TopDesk experience
- BA from an accredited college or university in IT or related field preferred.
- Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
- ITIL certificate a plus
- Experience with Office365 and Teams
- Minimum 5 years’ help desk experience a MUST
We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:
- Flexible Spending Account
- Basic & Supplemental Life Insurance
- Comprehensive Health Care, Vision & Dental Plan
- 401(k) Retirement Saving Plan including a generous Company match
- Paid Vacation, Paid Time Off (PTO) days, Holidays
- Additional Supplemental Benefits
- Disability Plans
What happens next?
- And a final note for you to know - We'll get back to you — even if it's a no (for now)
- The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible
- You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
- If we are a match, you’ll receive an email or a call from our HR team
- We carefully review your application (over a nice cup of coffee).
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.
Job Type: Full-time
Benefits:
- Paid time off
- Life insurance
- Retirement plan
- Dental insurance
- 401(k)
- Flexible schedule
- 401(k) matching
- Tuition reimbursement
- Vision insurance
- Health insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Richmond, VA
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