It Help Desk Associate

PLUS Communications is a full-service communications firm based in Arlington, Virginia. PLUS Communications leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising and media buying. PLUS means more!
We are looking for an IT Help Desk Associate to join its growing team. The IT Help Desk Associate will be responsible for maintaining IT processes and procedures for the 150+ person company.
Job Responsibilities:

• Ability to walk end-users through problem-solving process
• Maintain Help Desk Ticket Management System
• Manage onboarding & off boarding process for end-user assets, software, and hardware
• Conduct daily, weekly, monthly systems checks and audits
• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware and access to other corporate resources.

Requirements

• Experience in working with Office 365
• Ticket management
• Ability to setup AV for client meetings.
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
• Associates / Bachelors, or equivalent certifications
• 1-2 years of help desk experience
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm

Benefits
We offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment.
PLUS Communications is an Equal Employment Opportunity (EEO) employer.