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Help Desk Technician – Herndon Va
Company | Cogent Communications |
Address | Herndon, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-07-25 |
Posted at | 10 months ago |
Company:
- Create, modify and manage Active Directory objects via Windows Server
- Maintain and update computer and systems documentation
- Maintain communications with employees throughout the problem resolution process
- Manage and support endpoint solutions for laptops and mobile devices
- Desktop and laptop hardware troubleshooting
- Support company cybersecurity efforts on all clients
- Perform inventory and asset tracking duties
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
- 2+ years of working experience as 1st Level Support / User Helpdesk
- Basic knowledge of DNS, FTP, TCP/IP, file and print servers
- Strong interpersonal and relationship-building skills, conducive to team development
- MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019 / MS SCCM
- Solid knowledge of personal computer hardware configuration and setup
- Solid expertise in current Microsoft desktop operating systems and application software
- Good communications skills in English, both verbal and written
- Creative and innovative in problem solving
- Excellent telephone and face-to-face communication skills
- Availability to work after hours and weekends
- Degree in an IT-related field or equivalent experience
- Experience in using Active Directory, Creating and managing accounts
- Ability to multitask in a challenging, fast-paced environment
- Capable of writing and presenting detailed documentation
- Frequently remains in a sitting/stationary position during the work day
- Rarely lifting, carrying, pushing, pulling objects and/or equipment that weighs up to 50 pounds
- Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen
-
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