It Specialist (Help Desk)

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Battelle's Health Research and Analytics (HRA) business line is currently seeking an IT Specialist (Help Desk) to support our government customer in Portsmouth, VA (telework, partial remote available). This Public Health (PH) program enables our government customer to maximize readiness through force health protection (FHP) strategies and solutions for current and potential Public Health (PH) threats. The core scientific and technical capabilities and product lines in this program are to conduct Health Surveillance, Epidemiology, and Analysis; Disease and Injury Prevention; and PH Consultation and Support for the benefit of active-duty service members, retirees, and their families. Battelle shall enable these capabilities and product lines by providing Scientific and Technical Information (STI) deliverables, by performing Research, Development, Test and Evaluation (RDT&E), and other Research and Development (R&D) related analytical services. This position supports the EpiData Center (EDC), which provides data analysis for public health surveillance for Navy and Marine Corps members and dependents in in the following areas in the following areas: Diseases, Conditions and Infections, Reportable Medical Events, Deployment Health Assessments, Occupational and Environmental Exposures, and Information Technology.

Job Summary

Provide administrative and technical support to users of assigned systems and websites maintained/administered by the organization and more complex systems involving several servers.

Responsibilities

• Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require coordination and compatibility.
• Monitors, operates, and troubleshoots server hardware and software.
• Monitors and assists in carrying out server maintenance functions.
• Assists in collecting new requirements for development to meet customer’s needs.
• Designs user interfaces and works with customers to test applications and assures software and systems quality and functionality.
• Analyzes and refines customer requirements, translating requirements into applications revisions and upgrades.
• Provides support to users of systems maintained/administered by the organization.
• Assists system administrators in troubleshooting problems and implementing changes on more complex systems.
• Reviews server monitoring tools daily, requests data, reviews data and formulates system health, recommends system changes based on review of the system health, writes after action reports if system outages occur, and provides results to EDC leadership.
• Serves as a subject matter expert on server architecture and operations within the multiple data center locations operated by EDC.
• Writes and maintains program documentation.
• Provides suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables.
• Evaluates new applications software technologies.
• Ensures the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services.
• Diagnoses system failures to isolate source of problems between equipment, system software, and application.

Key Qualifications

• Experience with testing and troubleshooting web applications
• Associate degree or higher required
• Minimum 2 years’ experience in IT environment
• Ability to obtain and maintain a U.S. government security clearance.
• Experience in providing technical help desk support to end users and customers
• Ability to obtain and maintain applicable DoD 8570 certifications.
• Strong skills with Microsoft Office Suite

Preferred Qualifications

• Experience with Disease Reporting System Internet (DRSi), Electronic Deployment Health Assessment (eDHA), and Health Risk Assessment (HRA) preferred.
• Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides.

Benefits: Live an Extraordinary Life

We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Flexible work arrangements: You have options for where you work and when you work.
• Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
• Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
• Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Advance your education: Tuition assistance is available to pursue higher education.
• Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
• Take time to recharge: You get paid time off to support work-life balance and keep motivated.

A Work Environment Where You Succeed

For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.

You will have the opportunity to thrive in a culture that inspires you to:

• Apply your talent to challenging and meaningful projects
• Receive select funding to pursue ideas in scientific and technological discovery
• Give back to and improve our communities
• Nurture and develop the next generation of scientific leaders
• Collaborate with world-class experts in an inclusive environment

Vaccinations & Safety Protocols

Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle’s Legal Department.

For more information about our other openings, please visit www.battelle.org/careers