Help Desk Manager Jobs

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Job details

Come join a growing and well-respected organization as a Help Desk Manager!

This Jobot Job is hosted by Jason Wilson

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $80,000 - $100,000 per year

A Bit About Us

Come join a family-owned and operated organization looking for a Help Desk Manager/IT Support Manager!

Why join us?

Our client is a place you can establish a career and grow with the organization. Training is provided to all employees and there are continued growth opportunities for those that have excellent talent, energy and ambition to succeed. Top-tier benefits package to all full-time employees, including Medical, Dental, Vision, 401K plus company match, Employee Referral Bonuses and Paid Vacation.

Job Details

As a Help Desk Manager, you will oversee the IT support team, which supports multiple sites throughout Pennsylvania, mostly located in the Philadelphia Area, Harrisburg, Mechanicsburg, Bethlehem and Lancaster. The Manager will be responsible for day-to-day operations of the help desk and training, supporting, and leading your team.

As a Help Desk Manager٫ you should have a solid technical background as well as some customer service experience. An empathetic and problem-solving attitude٫ plus the ability to motivate your team toward specific goals٫ are all essential skills to perform well in this position.

Responsibilities

• Establish best practices through the entire technical support process
• Maintain timely and accurate customer service on a daily basis
• Contribute to improving customer support by actively responding to queries and handling complaints
• Develop daily٫ weekly٫ and monthly reports on help desk team’s productivity
• Manage help desk team and evaluate their performance
• Follow up with customers to identify areas of improvement
• Set high customer service standards
• Train and support help desk technicians and analysts

Requirements

Applicants must be at least 18 years old and have the following

• Strong leadership and people skills
• Team management skills
• Customer-service focus in oral and written communications
• Strong diagnostic and problem-solving skills
• Solid technical background with an ability to give instructions to a non-technical audience
• Must possess a valid driver’s license.
• Bachelor's degree in computer science, information technology, or a related field
• At least three years of experience as a Help Desk Manager
• Strong analytical skills

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!