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Help Desk Manager Jobs

Help Desk Manager Jobs
By Ascendo Resources At Metro Jacksonville, United States
Knowledge, Education and Skills Required:
Expected to be a team player with solid project management skills
Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
Responsible for improving team efficiency for incident resolution and cost management initiatives
Manages, develops, and improves on-boarding and off-boarding tasks and processes to ensure positive experiences for employees
Performs other duties and responsibilities as assigned by the Director of Information Technology
Help Desk Manager (Dc Metro Area)
By PBG Consulting At Washington, DC, United States

Help Desk Manager Location: Hybrid, DMV area Key Responsibilities: Design, implement and operate an onsite IT Service Desk to support all sites. Manage the IT Service Desk to support 400 to 2000 ...

Help Desk Manager | Brooklyn, Ny
By Motion Recruitment At Brooklyn, NY, United States
3+ years of hands-off management experience
Experience conducting performance reviews and handling hiring/disciplinary responsibilities
5+ years of experience in IT
HIPAA training is a bonus!
Help Desk Manager Jobs
By Memphis Grizzlies At , Memphis, 38103
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Customer Support Sme/ Help Desk Manager
By Peraton At , $135,000 - $216,000 a year
Experience with Tier 1 or 2 support
3-5+ Years of experience with agile delivery with SaaS/PaaS program applications/platforms
Experience managing a team of 5-15 people
3-5+ Years of experience supporting a federal agency specifically the Veterans Affairs OIT
High School Diploma with 3 Years experience.
CUSTOMER SUPPORT SME / HELP DESK MANAGER
It Help Desk Manager
By State of Washington Dept. of Services for the Blind At , Lacey, Wa $7,648 - $10,289 a month
Two (2) years' Project Management experience.
A current resume, detailing experience, and education; and
Manage and strategize IT Help Desk direction, including planning, staffing, and evaluation.
Procure, configure, deploy, and manage staff cell phones, ensure system availability, and oversee DSB disaster recovery plan.
Two (2) years' experience supervising, leading, and mentoring professionals.
Experience providing technical support to blind/visually impaired and deaf or hard of hearing users.
Help Desk Manager Jobs
By PRI Technology At Manhattan, NY, United States
5-7+ years’ experience leading L2/L3 support team – including hiring, performance management, and day-to-day operations.
Able to work effectively with internal resources, partners, administrators, clients -- and other management personnel.
In coordination with the Executive Director, manage team resources – with an emphasis on talent development, coaching, training, and team morale.
Oversee, manage collaboration efforts on firm-wide projects and rollouts with other teams in the department.
Automation is key, having experience working with automation tools and automaton projects is ideal.
Experience working in a white-glove professional services environment - financial services, investment banking, legal, or similar organizations.
Help Desk Manager Jobs
By Virtual Technologies Group At Columbus, OH, United States
2+ year experience in a Customer Service Management role
Excellent leadership and people management skills
Manage and support a team of help desk technicians
Tier 2 – Generalist in technical ability but deeper knowledge to troubleshoot
Monitor and manage the escalation of service tickets as needed to escalation teams
Use reporting/dashboards to monitor, manage, and report on SLA’s in order to understand team performance and workload
It Help Desk Manager
By Covington & Burling LLP At Washington, DC, United States
Demonstrated experience with ITIL-oriented process design for IT Service Management.
Experience with current operating systems and ideally applications and technologies common to a Law firm (e.g., Collaboration solutions, Document Management Solutions).
Stays abreast of industry trends and best practices for service management.
Manages 3rd party support vendors to ensure that agreed service levels are being met.
Actively informs and co-develops the knowledge base (IT / Firm facing) for the Firm’s technology services.
Appropriate technical certification(s) are preferred (e.g., ITIL v4).
Manager, Infrastructure, Security & Help Desk
By Mitchell Gold + Bob Williams At Taylorsville, NC, United States
2+ years management of end user service desk
5+ years of experience supporting users in a Help Desk environment
Experience supporting the various components of an IT Infrastructure as follows:
Knowledge of Cisco & Meraki Network devices
Must possess the ability to communicate well with all levels of the organization using excellent written and verbal skills
Associates Degree in Information Technology or equivalent experience
Manager, Help Desk Jobs
By Payroc At United States
Oversee enterprise software licensing management.
Practical knowledge of remote assistance programs.
3-5 years detail-oriented experience in a Corporate Help Desk environment.
Hands-on experience using and troubleshooting Microsoft Windows /10, Mac OS 10 and Microsoft Office.
Experience working with smartphones and tablets such as iPhones, Android, iPads.
Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders including senior leadership.
Help Desk Manager Jobs
By Insight Global At United States
Bachelor's Degree and 5+ years of experience OR 7 years of experience
Experience serving public health or healthcare customers in a technical support environment
Experience leading help desk teams
Excellent written and verbal communication skills
Strong understanding of O365 suite
Ability to create SOPs and documentation
Help Desk Manager Jobs
By Jobot At Lancaster, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Manager Jobs
By Jobot At Willow Grove, PA, United States
At least three years of experience as a Help Desk Manager
Manage help desk team and evaluate their performance
Strong diagnostic and problem-solving skills
Strong leadership and people skills
Come join a growing and well-respected organization as a Help Desk Manager!
Maintain timely and accurate customer service on a daily basis
Help Desk Manager Jobs
By Memphis Grizzlies At Memphis, TN, United States
Knowledge of hospitality, venue management, sports and entertainment, specifically NBA basketball.
Provide accurate reports and metrics to company management.
Active role in the daily management of all service requests.
Familiarity with ITIL and other IT service management frameworks is a plus.
Lead, manage, and hold the service desk team accountable for all daily activities.
Improve the effectiveness of the team members by promoting an environment of knowledge sharing.
Help Desk Manager Jobs
By RecruitTalent, LLC. At Washington, DC, United States
The team of Help Desks Analysts is remote, but this manager must be DC local and go onsite 5x a week
Will be trying to refine their incident management practices
Need a very strong resource who can stand up and steer a highly functioning remote help desk team
REQUIRED- a managing experience of mid-large sized teams
REQUIRED - managing experience of mid-large sized teams
Will report to Mohsen but also be on the hook to answer Partners and C-Level Execs
Help Desk Manager Jobs
By Curtiss-Wright At , Parsippany, 07054, Nj
Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems.
Knowledge of Manage Engine Service Desk Plus and reporting applications preferred.
Manages the Help Desk staff including performance evaluations, hiring and conducts or coordinates any training.
Experience with Microsoft products such as MS Office and Windows 10 and Windows 11.
Prior customer support experience preferably in IT.
Experience in supervising or managing technical staff.
Sales Desk Manager Jobs
By Lithia Motors, Inc. At , Mesquite, 75150, Tx
Previous Automotive Sales Management experience a plus
We offer best in class industry benefits:
Manage daily activity & training of the sales staff
Strong communication and customer engagement skills
Ensure sales goals are attained
Ensure sales people are engaging with customers
Help Desk Manager Jobs
By BioSpace At San Francisco Bay Area, United States
Strong customer service and time management skills, with the ability to work effectively in a dynamic, and fast-paced environment.
Solid relationship management and performance management skills.
Manage and oversee the daily operations of the IT help desk, including ticketing system, incident management, and service level agreements.
Manage the inventory of hardware and software assets, ensuring proper documentation, maintenance, and disposal.
Promote self-service tools, automation, and the knowledge base as tools to improve service levels, end user satisfaction, and productivity.
Ensure all technical resolutions are documented and organized in a knowledge base for easy end user reference.
Sales Desk Manager Jobs
By Lithia Motors, Inc. At , Clackamas, 97015, Or $175,000 - $220,000 a year
Previous Automotive\RV Sales Management experience
Time Management – ability to prioritize workload and manage one’s own time
We offer best in class industry benefits:
A competitive pay plan and industry leading benefits
CDK experience is a plus
Strong communication and customer engagement skills

Are you looking for an exciting opportunity to lead a team of Help Desk professionals? We are looking for a Help Desk Manager who is passionate about providing exceptional customer service and technical support. As the Help Desk Manager, you will be responsible for managing the day-to-day operations of the Help Desk, developing and implementing policies and procedures, and ensuring customer satisfaction. If you have the skills and experience to be successful in this role, we want to hear from you!

What is Help Desk Manager Job Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Help Desk Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in a help desk or customer service role
• A+ certification or other relevant certifications
• Knowledge of ITIL best practices

What is Help Desk Manager Job Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of ITIL best practices

What is Help Desk Manager Job Experience?

• At least two years of experience in a help desk or customer service role
• Experience working with customer service software
• Experience in a technical support role

What is Help Desk Manager Job Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot technical issues and