Help Desk Analyst Jobs

General Dynamics Information Technology (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. Together as GDIT we collectively deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

GDIT is seeking a Help Desk Technician to join our team supporting the Administrative Office of United States Courts – Administrative Office Technology Office (AOUSC-AOTO) in Washington DC.

Job Duties and Responsibilities:

• Position is full time remote so your home work environment must be setup to receive customer calls through your work computer. Strong consistent internet connection and no back ground sound inference from your home environment.
• Maintains current knowledge of relevant technology as assigned.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Have a positive and professional manner.
• Create, monitor, and resolve customer Request and Incident tickets.
• Able to remain calm in stressful situations and deescalate customer frustrations.
• Provides end-user software and hardware troubleshooting.
• Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
• Familiar with the Windows 10 operating system.
• Assists in the administration of e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.

HS Diploma/GED, 1+ years of experience

U.S. Citizenship

Shift: 10am – 7pm Monday – Friday Eastern Time Zone.