Help Desk Analyst Jobs

GovCIO is a team of transformers—people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation governmental operations that improve the citizen experience every day.
But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer?

This position is currently 100% remote but will be changing to partially remote. Please only apply if you are in the Washington, DC Metro area.

Responsibilities

GovCIO is currently looking for a Help Desk Analyst to join our growing team supporting Federal clients. The successful candidate will support the Department of Veterans Affairs Central Office (VACO) by providing Tier 1 and Tier 2 user provisioning and desktop support.

The Help Desk Analyst will be responsible for supporting the following:

• Active Directory
• ServiceNow – Enterprise Service Desk
• Distribution and Security Group creation and modification
• Account Management

Qualifications

Required Skills and Experience

• US Citizenship or Green Card is required.
• Possessing or able to pass a Tier 2 Moderate Risk security background check.
• Comfortable in a lean environment with a growing and evolving team.
• Bachelor's Degree or equivalent experience.
• 2-4 years of experience with IT support.

Preferred Skills and Experience

• Experience working with a team
• Analytical and problem-solving skills

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