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Healthcare Program Manager/Account Lead
Company | CapTech |
Address | Columbus, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Business Consulting and Services |
Expires | 2023-06-03 |
Posted at | 1 year ago |
Company Description
- Participate in CapTech Healthcare Industry Vertical growth and go-to-market strategy activities
- Oversee account routines and governance to ensure consistent account management practices and total account health in financials, delivery, and people
- Collaborate with other Healthcare Industry Vertical leaders on partnership / technical solutions strategies to drive new business opportunities (i.e., Healthcare Payer Modernization, Healthcare outcome-based analytics, etc.)
- Proactively manage critical client satisfaction issues or risks to account health
- Willingness to write thought leadership, industry blogs, white papers
- Provide industry expertise to support business development growth across the entire CapTech Healthcare network.
- Identify and engage subject matter experts / practice leads needed for successful delivery
- Develop and execute an annual account growth strategy, monitoring progress throughout the year and adjusting as needed
- Participate in delivery risk reviews for new projects, providing input and direction on delivery approach, staffing plan, and risk identification / mitigation
- Provide mentoring, development opportunities, and performance feedback to consultants and account managers
- Expand client relationships through personal action and CapTech engagement, identifying emerging client needs to build a sales pipeline and secure new solutions-based business
- Establish and oversee a team of account managers, engaging them in account operations and growth opportunities
- Manage large and complex consulting engagements
- Lead the account’s staffing demands, creating right-sized, cross-functional delivery teams positioned to exceed client expectations
- 8 + years of experience in project or program management role, experience leading delivery across technology projects/programs is essential
- Bachelor’s degree in Business Administration, Information Technology, or equivalent work experience
- 5 + years of proven client account management or other relevant experience
- Experience building relationships with executive stakeholders
- Experience managing large and complex consulting engagements, preferably with full lifecycle experience.
- Ideal candidate will have consulting industry experience or strong consulting acumen in professional services related delivery leadership capacity
- Creative thinking and seeking innovative solutions to complex technical/business problems
- PMP certification preferred
- 5+ years of Healthcare Industry project experience, (Payer, Provider, Life Sciences)
- Experience leading teams through complex technology solution sales cycle
- Ability to assess client needs, identify omissions and gaps, and design optimal solutions
- Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
- Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
- Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
- Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
- 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness
- Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
- CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients
- Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
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