Head Of Customer Success And Services Jobs

Strong organizational skills with keen attention to details and delivery

International experience would be advantageous

Act as the escalation point for customer queries or concerns.

Own customer playbooks, building and evolving as required to support our customers at each point in the customer journey

Function as the voice of the customer and provide internal feedback on how Blink can better serve our customers

Strong communicator in all mediums, with the ability to tailor communications to best suit the situation and achieve great outcomes.

- Proven experience in client services, support, or success management, preferably in the restaurant technology industry.

- Strong leadership and team management skills.

- Collaborate with cross-functional teams to deliver exceptional client experiences.

- Exceptional communication and interpersonal abilities.

Milagro is seeking a results-driven and customer-focused

- Build and nurture strong, long-lasting relationships with our restaurant clients.

Experience in the ecommerce space

Develop and execute customer success strategies that drive customer satisfaction and retention

Lead and mentor a small team of transactional customer support professionals

Collaborate with cross-functional teams to identify opportunities for growth and customer success

Establish and maintain relationships with key customers to ensure their success

Analyze customer feedback and data to identify areas for improvement and proactively address customer concerns

Deliver best in class onboarding and implementation experience through proper project management and high touch implementation and training

Experience with implementation and onboarding project management

Build out an account management team responsible for all customers with high touch check-ins

Manage the technical support team

6-8 years of experience in Customer Success roles or similar

Strong understanding of the entire Customer Experience in a SaaS business

5+ years of experience of account management in tech/startup/hyper-growth environment

Excellent time management and organization skills

Account Management - serve as subject matter expert for all inquiries and questions

Personnel Development - manage 2-3 direct reports

Preferred: Experience in tech related field required, SaaS background a plus

** FINTECH/BANKING/LEGAL EXPERIENCE = BIG PLUS **

Proven experience (8+ years) in customer success, account management, or related roles within the SaaS industry.

Familiarity with customer success management tools and CRM systems.

Lead, mentor, and guide a team of customer success managers, account managers, and support professionals.

Strong leadership skills with a track record of managing and developing high-performing teams.

Excellent interpersonal, communication, and negotiation skills.

Develop and execute a comprehensive customer success strategy that aligns with the company's overall goals and objectives.

- Break down complex problems and devise practical solutions to enhance our product offerings.

- Balance individual hands-on contribution (initial focus) with gradually increasing leadership responsibilities.

- A bachelor's or master's degree in technology.

- A genuine interest in creating web-based software products.

- A proven track record in delivering software solutions to enterprise customers.

- Ability to both contribute individually and lead cross-functional teams.

Build, grow and manage a high-performing, effective and best in-class Customer Success Team

Manage and coach our Customer Success team to ensure successful roll-out of service to new markets.

Empathize with every aspect of the customer’s experience, always putting customer needs first

Create best practices, methodologies and metrics to ensure efficient operations while delivering amazing customer experience

Ensure effective on-boarding process with innate focus on scaling knowledge, operations and systems

Demonstrated experience with customer contact and engagement through multiple channels of communication

Deep understanding of SaaS business models, customer lifecycle management, and customer success best practices

Collaborate closely with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience throughout the customer journey.

5+ years proven experience in a customer success leadership role in the SaaS industry

Strong leadership skills with the ability to motivate and inspire a team towards shared goals

Exceptional communication, presentation, and relationship-building skills

Develop and implement a customer success strategy aligned with the company objectives and growth plans

Bachelor’s degree or higher from a major institution or 5 years equivalent management experience

The role leads our Account Management team as Seek’s clientele flow through our pipeline

Experience in leading both internal, remote, and outsourced team members

Our Fulfillment team is continuing to grow and Seek Capital is searching for an experienced leader to scale the team effectively.

Expert in using Salesforce (or similar CRM) to effectively manage a <30-day sales cycle

An ability to partner with other department heads to effectively improve the client journey and experience

Partner closely with Product to offer an ever-evolving feedback loop to deliver increasing value to our existing and future customers

Design and launch critical programs to improve customer experience and operational efficiency

5+ years of operational experience leading customer success teams in high growth SaaS companies,

Experience managing a Customer Success organization (be a leader of leaders)

Proven experience implementing an effective Customer Journey and CS Playbook,

Proven experience building and managing a blended low-touch -> high-touch customer success model,

Strong SW/SaaS implementation project experience

8+ years of experience leading within the SW/SaaS consulting area

Experience of working in a sales-driven organization

Experience with developing local strategies

Strong knowledge on working with business partners

Commercial experience in contracting and negotiations

Strong strategic vision for the customer experience, professional services, and customer support

Data-driven decision making skills, with a willingness to experiment and iterate

Excellent communication skills at all levels and across all functions

Maximize revenue and net dollar retention with heavy sell-through and land & expand

Lead, expand, and mentor the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs)

Serve as a player-coach initially, and evolve with the team

Hire, train, develop, and retain talented engaged Customer Success Managers.

Minimum of 5 years of experience in a customer-facing role within a comparative environment.

Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.

Excellent communication and relationship-building skills.

Strong problem-solving skills and the ability to work cross-functionally.

Benefits Of Working At SmartVault

Lead, mentor, and inspire a team equipping them with the sales knowledge and skills needed to excel.

Competitive salary & benefits package

Align sales and revenue efforts with overall company objectives, ensuring a seamless and exceptional customer experience.

Excellent leadership skills with the ability to motivate and guide a team toward achieving and exceeding targets.

Strong communication and interpersonal skills, enabling the establishment of effective relationships with clients, partners, and internal stakeholders.

Flexible time off (take a rest when you need it)

Knowledge of M&A, corporate development and change management preferred

Build and manage a world-class customer success team by attracting, coaching, exciting, and retaining high-potential individual contributors.

5+ years of direct client facing experience including at least two in a SaaS business

Ideally 3+ years experience in leading customer-facing organizations successfully

Ambitious and motivated to develop new and leading ways to manage customers

Experienced in delivering revenue numbers and producing accurate forecasts

Minimum 5 years of customer success leadership experience in a SaaS or similar technology startup.

Proven experience in building, scaling, and managing small but high-performing teams across multiple locations.

Exceptional communication skills and emotional intelligence.

Competitive salary and benefits package.

The chance to have a significant impact on our product and the music education community.

Strong technical acumen with the ability to understand and explain intricate product features.