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Head Of Customer Service
Company | Lively Root |
Address | San Diego, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-22 |
Posted at | 9 months ago |
At Lively Root, customers are our family! It's part of our values and part of our culture! And now we're ready to bring on a fast-paced and energetic Head of Customer Service, with experience building teams, managing team members, technology tools, and more to join our growing business!
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Making weekly and monthly reports and surveys
- Setting customer service goals for team members and helping them reach those goals
- Interacting with customers and handling customer queries and complaints in a timely manner
- Staying current on the latest industry trends and techniques
- Serve as a point of contact for other team members to assist and resolve any customer-related issues
- Supervising the daily operations of the customer service department
- Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
- Proven ability to relate feedback to operations, marketing, and engineering
- Strong relationship-building skills
- Bachelor’s Degree or equivalent customer-facing and management past work experience
- Working with customers via email, phone, and chat to assist them in their purchase decisions
- Excellent communication and written skills
- Ability to speak, write, and read in Spanish is a plus
- 401K Company Program
- Early-stage equity (depending on experience)
- Team outings and events
- Full Health, dental, and vision benefits
- Work from home options
- Unlimited PTO policy
- Swag and other company perks
- Competitive market salary
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