Head Of Customer Service And Support Jobs

Experience in the ecommerce space

Develop and execute customer success strategies that drive customer satisfaction and retention

Lead and mentor a small team of transactional customer support professionals

Collaborate with cross-functional teams to identify opportunities for growth and customer success

Establish and maintain relationships with key customers to ensure their success

Analyze customer feedback and data to identify areas for improvement and proactively address customer concerns

Bachelor’s Degree or equivalent customer-facing and management past work experience

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and written skills

Full Health, dental, and vision benefits

Early-stage equity (depending on experience)

Supervising the daily operations of the customer service department

Excellent organizational and time-management abilities.

Change management, adaptability, ability to work under pressure.

7+ years of experience in a GMP pharmaceutical environment

2+ years of experience in a leadership role

Ensure site is supported with certified deviation investigators and change control owners to meet the current demand.

Track and monitor Deviations, CAPAs, and change controls to ensure timely closure and all key milestones and deliverables.

Pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience.

A self-starting individual with exceptional management skills and great attention to detail

Strong leadership skills, with the ability to motivate and manage a team

Coach and lead a team of 15+ customer support agents to improve the COROS user experience

Prioritize and manage multiple projects from start to finish

5+ years in global customer support, with 3+ years of success as a support manager or above

Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.

Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.

Experience setting up and training a remote team to provide 24/7 support

Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.

Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts

Strong leadership skills, with the ability to motivate, inspire, and develop a team.

Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.

Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.

Experience setting up and training a remote team to provide 24/7 support

Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.

Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts

Strong leadership skills, with the ability to motivate, inspire, and develop a team.

Management experience in customer support

Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.

Monitor and manage the budget for customer support, optimizing resources and ensuring cost-effective solutions.

Bachelor's degree or equivalent experience.

Excellent communication and interpersonal skills, with the ability to build effective relationships with vendors, team members, and stakeholders.

Solid organizational and problem-solving abilities, with a keen eye for detail.

Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook and Teams

Skill to communicate clearly and effectively, orally and in writing.

Skill to research and compile data found on the Internet.

Key point of contact for all clients after initial PO

Build account past initial PO

Arrange client visits on site and to them

Excellent project management skills, with the ability to handle multiple tasks at one time

Deep knowledge of US payers and their economic drivers. Understand flow of the dollar for distribution pharmacy and medical benefit.

Minimum 10 years of managed markets contracting and pricing experience

Exceptional communication skills that include verbal, written and presentation abilities

Understand and manage contractual commitments, ensure ongoing reporting from key vendors.

Therapeutic experience in the Biosimilars, Oncology, Diabetes, and Immunology marketplace preferred