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Head Of Customer Apps Jobs

Head Of Customer Service
By Lively Root At San Diego, CA, United States
Bachelor’s Degree or equivalent customer-facing and management past work experience
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and written skills
Full Health, dental, and vision benefits
Early-stage equity (depending on experience)
Supervising the daily operations of the customer service department
Family Of Apps Business Marketing Manager
By Meta At , Remote $122,000 - $176,000 a year
Proficiency in Google Drive, Microsoft Office and related project/program management applications to operate efficiently
Family of Apps Business Marketing Manager Responsibilities:
Develop and execute annual business marketing plans to drive awareness, education and adoption of Meta’s apps and tools
Experience producing collateral, presentations, website content, videos, and other business marketing materials
Experience partnering with digital and media teams to deliver on measured, data-driven marketing programs
Experience working with businesses in a variety of industries
Head Of Customer Operations, Medicare Advantage
By Stealth Ventures at Redesign Health At , New York $170,000 - $200,000 a year
You have expertise in the Medicare Advantage plan product design space, including management of Supplemental/SDOH benefits.
You have 10+ years of experience and progressive leadership responsibilities in Medicare Advantage product, strategy, and implementation roles.
You have 2+ years of early-stage startup experience.
You have experience leading an implementation team and new client onboarding and development of client KPIs/performance scorecard.
You have experience with go-to-market efforts and a proven record of developing new Medicare Advantage client partnerships.
You have strong analytical and problem-solving skills.
Head Of Customer Service
By COROS At Denver, CO, United States
Pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience.
A self-starting individual with exceptional management skills and great attention to detail
Strong leadership skills, with the ability to motivate and manage a team
Coach and lead a team of 15+ customer support agents to improve the COROS user experience
Prioritize and manage multiple projects from start to finish
5+ years in global customer support, with 3+ years of success as a support manager or above
Head Of Customer Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Head Of Customer Experience
By Empower At United States
Build, develop, and lead a high-performing in-house customer experience team.
Develop and implement a customer experience strategy aligned with the company's mission and values.
Monitor and analyze customer experience metrics, such as Customer Satisfaction Score and response times to identify areas for improvement.
Leverage data-driven insights to identify trends, patterns, and opportunities for enhancing customer experience and driving operational excellence.
3+ years of experience in a Senior Customer Experience role, preferably in the gig economy or at a startup.
Experience building and managing high-performing teams.
Data Engineer, Apps Jobs
By Tesla At Fremont, CA, United States
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Head Of Customer Operations
By Grow Therapy At United States
Raising our performance bar through rigorous, thoughtful management
Manage department P&L, priorities, and health
8+ years of experience in startup operations, including overseeing a customer support function
Deep experience hiring (>100 hires in your career) and managing large scale departments (100-250+ teammates)
Demonstrated experience working in a fast-paced, dynamic startup environment
Exceptional leadership and communication skills with a collaborative mindset
Head Of Customer Care
By Allio Finance At United States
Own the Allio Customer Care mission and strategy from defining procedures, technology, event handling, automations, personnel and performance management.
3+ years of experience in FinTech industry and understanding of the relationships and regulatory requirements.
Maintain documentation of routing flows, escalation plans, internal and external knowledge base, and stored procedures.
Draft product/business requirements for initiatives that are clear, accurate, and easily translatable into technical requirements.
6+ years of experience in leading quality of service, speed of service, agent productivity standards for B2C mobile applications.
6+ years of experience building and shipping high-quality platform or tooling products in the Customer Care and Support functions.
Head Of Customer Experience
By Sanofi At Bridgewater, NJ, United States
Transformational programs or change management initiatives
Skilled in using personal knowledge and any other available resources to resolve problems for customers and ensure their satisfaction.
Proven experience creating reports in Power BI and Microsoft Excel, including advanced excel skills (pivot tables and vlookups)
Use data analytics, voice of customers and surveys, and benchmarking to inform continued optimization of customer experience and recommend actions
Lead development of training for Agile Coaches who will train the Area Business Managers; Coach, develop and motivate direct reports
Use financial analysis and market research data to solve business problems and improve customer experience
Head Of Customer Operations
By Invisible AI At , Remote $152,000 a year
Responsibilities for this role include:
Minimize rework or scrap by informing line workers if they missed any steps
Conduct automated time & motion studies to analyze work cells and full lines
Train line operators faster using an AI coach to provide real-time feedback
Taking a new customer post-sale to fully deployed by coordinating the placement, installation, and bring-up of 1000’s of new devices
Ensuring successful customer deployments with the goal of expanding in every customer by delivering consistent value through our platform
Head Of Customer Acquisition
By Western Union At New York, NY, United States
Minimum of 5 to 7 years of hands-on experience with retail, e-commerce, and digital marketing within the growth marketing omnichannel environment
Experience in managing and acquiring customers within social media channels
Proven experience developing and managing a digital marketing budget and portfolio
Deliver acquisition marketing plans that optimize for sales and exceed projections
Perform in-depth analysis of channel conversion, selling, and ROI to make recommendations and implement strategies for improvement
Partners with the CRM team to leverage market research and analysis of the competition, customers, market, and industry trends
Head Of Customer Support
By Awning.com At San Francisco Bay Area, United States
Management experience in customer support
Strong leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
Monitor and manage the budget for customer support, optimizing resources and ensuring cost-effective solutions.
Bachelor's degree or equivalent experience.
Excellent communication and interpersonal skills, with the ability to build effective relationships with vendors, team members, and stakeholders.
Solid organizational and problem-solving abilities, with a keen eye for detail.
Head Of Customer Experience
By Humane™ At San Francisco, CA, United States
Hire, coach, and manage a fantastic team of support agents that love helping people.
Create and maintain an internal customer support wiki to promote knowledge sharing among the team.
Develop ways to collect, analyze, and leverage data to continually improve the team’s performance, customer satisfaction, and the overall customer experience.
7+ years of experience in customer support, with at least 3 years leading a support team
3+ years of experience working with outsourced vendor services
Strong experience setting up and scaling customer support from the ground up
Head Of Customer Success - Saas
By ShipperHQ At Austin, TX, United States
Strong leadership and team management skills
Experience with sales processes and funnel management
5+ Years in a SaaS Account Management
Experience in and knowledge of eCommerce and the eCommerce software landscape
Lead, manage, and develop the customer success and retention teams.
Serve as a point of escalation and loop in other teams and resources to ensure an excellent client experience.
Head Of Customer Success
By Formic Labs At San Francisco Bay Area, United States
5+ years of prior experience in customer success, customer support, sales, business development, account management, or a related role
Build strong relationships with customers and monitor their experience with our product through proactive communication to anticipate and address potential issues
Communicate effectively with both internal and external senior managers to understand our customers' needs and maximize their retention and growth
MS or equivalent experience in bioinformatics, computational biology, or biology-related data science
Own the relationship with customers, including onboarding, training, retention, and satisfaction
Ensure customers quickly derive value from the platform by understanding and helping solve problems, providing training, and sharing resources
Apps Analyst - Ctg
By Jobs in New York State At Albany, NY, United States
Collaborate with project manager, analysts, and management to meet implementation project timelines.
Follow the incident management and problem management processes per the defined support SLA.
Follow and enforce change management processes for all environment changes.
Job Function: Application Management & Support
Possess mid-level knowledge of application and integration.
3-5 years experience in providing technical support and maintenance.
Head Of Customer Experience
By The Farmer's Dog At Fort Lauderdale, FL, United States
You have project management skills and experience in implementing successful product launches.
You are also focused on how we can facilitate a best in class employee experience for our CX employees.
You have 7+ years in a leadership role within Customer Experience or Customer Service.
You have a passion and track record of building great cultures and world class customer and employee experience.
You have experience demonstrating data insights to improve customer experience.
You have 15+ years working within customer-centric organizations in the direct-to-consumer space.
Head Of Customer Care
By Philip Morris International At Stamford, CT, United States
Responsible in making sure that knowledge management processes are embedded in the operation
Experience in the design and management of tender processes to select contact center partners
Proven direct/indirect line management experience
Excellent budget setting & management experience
Support Head of Performance Management in Implementing capacity planning and forecasting process in operation
Manage global partners' delivery to contractual operational KPIs and SLAs for the market.

Are you a customer-focused professional looking to make an impact in the world of customer apps? We are looking for a Head of Customer Apps to join our team and lead the development of innovative customer apps that will revolutionize the customer experience. You will be responsible for driving the strategy, design, and development of our customer apps, while ensuring that they are secure, reliable, and easy to use. If you have a passion for customer experience and a drive to create amazing customer apps, then this is the job for you!

Overview:

The Head of Customer Apps is responsible for leading the development and implementation of customer-facing applications, such as mobile apps, web apps, and other digital products. The Head of Customer Apps will work closely with product, engineering, and marketing teams to ensure that customer-facing applications are designed, developed, and launched in a timely and cost-effective manner.

Detailed Job Description:

The Head of Customer Apps will be responsible for leading the development and implementation of customer-facing applications. This includes working with product, engineering, and marketing teams to ensure that customer-facing applications are designed, developed, and launched in a timely and cost-effective manner. The Head of Customer Apps will also be responsible for managing the customer app development process, including budgeting, scheduling, and resource allocation. Additionally, the Head of Customer Apps will be responsible for monitoring customer app performance and providing feedback to the product, engineering, and marketing teams.

What is Head Of Customer Apps Job Skills Required?

• Strong leadership and project management skills
• Excellent communication and interpersonal skills
• Knowledge of customer app development processes
• Knowledge of customer app design and development best practices
• Knowledge of customer app performance metrics
• Ability to work in a fast-paced environment
• Ability to work with cross-functional teams

What is Head Of Customer Apps Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in customer app development
• Experience with customer app design and development best practices
• Experience with customer app performance metrics
• Experience with project management tools and techniques

What is Head Of Customer Apps Job Knowledge?

• Knowledge of customer app development processes
• Knowledge of customer app design and development best practices
• Knowledge of customer app performance metrics
• Knowledge of project management tools and techniques

What is Head Of Customer Apps Job Experience?

• 5+ years of experience in customer app development
• Experience with customer app design and development best practices
• Experience with customer app performance metrics
• Experience with project management tools and techniques

What is Head Of Customer Apps Job Responsibilities?

• Lead the development and implementation of customer-facing applications
• Work with product, engineering, and marketing teams to ensure customer-facing applications are designed, developed, and launched in a timely and cost-effective manner
• Manage the customer app development process, including budgeting, scheduling, and resource allocation
• Monitor customer app performance and provide feedback to the product, engineering, and marketing teams
• Develop and implement