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Guest Services Supervisor Jobs
| Company | Flik Hospitality Group |
| Address | , Miami, 33131 |
| Employment type | FULL_TIME |
| Salary | $85,000 a year |
| Expires | 2023-10-18 |
| Posted at | 8 months ago |
Salary: $85000 / Year
Other Forms of Compensation:
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Guest Services Manager, you will work in partnership with the Corporate Director of Hospitality and the Regional Hospitality Champion to drive initiatives that positively impact customer experience and support the company’s mission to deliver hospitality excellence to premier clients. The Guest Services Manager will develop, communicate and execute hospitality training efforts, measurement of guest experience and initiatives that enhance team culture. This position will work closely to support various teams including: operations, culinary, human resources, and marketing.
Key Responsibilities:
- Identifies improvement opportunities by staying current on customer/industry trends
- Analyzes data and develops action plans based on facts to improve quality of service
- Monitors customer satisfaction KPIs at the unit level to ensure ROI
- Initiates customer satisfaction surveys and focus groups to gauge the Company’s hospitality at the unit
- Builds and maintains strong relationships across the organization and with key clients
- Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates
- Manages the pre meal experience with operations managers
- Supports the operational and culinary teams with strategies to drive hospitality excellence
Preferred Qualifications:
- Ability to develop systems and reports for tracking projects and metric alignment
- Demonstrated experience in development of Standard Operating Procedures
- Passion, knowledge and appreciation of culinary arts, food and dining
- Three plus years managing high profile, strategic initiatives in marketing/communications/learning & development (retail, hospitality, restaurant) or five plus years in customer service or operations role
- Excellent interpersonal communication skills - both verbal and written; ability to communicate with all levels of client management; tact in working with professional peers from other departments and all subordinates
- A flexible working style for a fast-paced, dynamic environment where only limited standardization exists
- College or graduate degree in business, marketing, communications or related field
- Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, clients, other employees and the general public, using PowerPoint as well as other mainstream software and technology
- Excellent time management skills
- Detail oriented with strong organizational skills
- Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
- Retirement Plan
- Identity Theft Protection
- Commuter Benefits
- Dental
- Medical
- Life Insurance/ AD
- Paid Time Off
- Pet Insurance
- Associate Shopping Program
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Health and Wellness Programs
- Disability Insurance
- Holiday Time Off (varies by site/state)
- Vision
- Discount Marketplace
Req ID: 1202830
Flik Hospitality Group
HILARIA KWAKUMEY
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