Guest Services Manager Jobs

Position Summary
Responsible for the leadership, training, and daily supervision of the above listed positions. Responsible for property revenue management tactics in partnership with Team Headquarters, revenue management. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters.
Position Requirements
4-year degree/diploma from an accredited college or university or equivalent additional experience.
3 or more years supervisory experience in Guest Services.
CPR/First Aid preferable.
Position Responsibilities
Manage the day-to-day operations of the Guest Services Department. This includes a daily review of room availability to maximize revenue and occupancy for the resort program.
Schedule and plan the work assignments for the department and supervise the staff.
Review the Night Audit work on a daily basis before submitting to the General Manager for review and signature.
Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
Audit all cash banks in the department at the end of each month.
Work with Front Office Manager to prepare and conduct performance evaluations for each team member on an annual basis.
Oversees the Zingle program to assure quick responses to customer questions/requests.
Perform other duties as assigned.
Management Activities
Interview, select and train employees.
Set and adjust their rates of pay and hours of work.
Direct the work of employees.
Appraise employee productivity and efficiency for the purpose of recommending promotions or other changes in status.
Handle employee complaints.
Discipline employees.
Plan the work.
Determine the technique to be used.
Apportion the work among the employees.
Determine the type of materials, supplies, machinery, equipment, or tools to be used or merchandise to be bought, stocked, and sold.
Control the flow and distribution of materials or merchandise and supplies.
Provide for the safety and security of the employees or the property.
Monitor or implement legal compliance measures.
Customarily and regularly direct the work of at least 6 or more full-time employees.
Authority to hire or fire other employees or make suggestions and recommendations as to the hiring, firing, advancement, promotion, or any other change of status of other employees.
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