Supervisor Station Operations And Guest Services Jobs

Participates in the daily management of the Guest Experience Team including new hire orientation, training, scheduling, and evaluating work performance.

Tests electrical supply for proper and adequate wiring to meet power requirements; designs and installs electrical power distribution systems.

Working Conditions And Physical Requirements

Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution

Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees

Health Savings account with a county contribution up to $1200/year, Flexible Spending Account

Manages the pre meal experience with operations managers

Associates at Flik Hospitality are offered many fantastic benefits.

Works with Corporate Director of Hospitality & Culture and Regional Hospitality Champion to provide regular hospitality training to managers & associates

Passion, knowledge and appreciation of culinary arts, food and dining

Detail oriented with strong organizational skills

Problem solving skills - ability to communicate operational challenges, with recommended solutions where possible

Work with Guest Services Manager to train and monitor front office staff.

Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.

Asks for and offers help when needed.

Ability to interpret and perform basic computer and POS system functions. Knowledge of Outlook, Word and Excel.

Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.

Communicates with the Engineering Department regarding any maintenance requests from the guests.

Perform other duties as Guest Services Management assigns.

Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint) and keyboard skills

Has a friendly and professional manner under periods of high demands and with guest, team members, and management

Communicate any transportation or guest issues to the Guest Services Manager immediately for proper quest recovery.

Minimum 2 years of experience in customer service

Minimum 2 years of experience of supervising a mid-size team

Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables

Assist the Station Manager of Station Operations & Guest Services with airport openings and managing business partners

Must be able to obtain and maintain Ground Security Coordinator certification

Experience with providing or monitoring quality assurance

Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting

Knowledgeable in Airport Operations and Ground Operation

Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables

Assist the Station Manager of Station Operations & Guest Services with airport openings and managing business partners

Must be able to obtain and maintain Ground Security Coordinator certification.

Experience with providing or monitoring quality assurance

Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting

Knowledgeable in Airport Operations and Ground Operation