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- Guest Services
- Assistant Guest Services Manager
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Guest Services Assistant Department Manager Pm
Company | Festival Foods |
Address | Madison, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Job Title Guest Services Assistant Manager - PM
- Ensure that all loss prevention policies and procedures are in effect at all times
- Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
- Supervise all associates within the Guest Services Department
- Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
- Facilitates Bagger Training
- Maintain Festival Foods culture within the store
- Responsible for assisting in developing associates
- Responsible for maintaining all safety programs to ensure a safe work environment
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Perform other duties as assigned
- High School Education or equivalent combination of education and experience
- Thorough understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- 1 year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
- Strong teamwork skills with the desire and ability to educate and train others
- Ability to deal tactfully and effectively with guests and all associates
- Knowledge of customer service operations and must be able to make timely and effective decisions
- Strong organizational, oral and written communication skills and the ability to lead a diverse team in a fast paced environment
- Must be available to work 3-4 evenings each week (typically 12pm-8pm)
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.
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