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Guest Services Department Manager - New Store
Company | Festival Foods |
Address | Chippewa Falls, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-29 |
Posted at | 9 months ago |
Job Summary
- Oversees the Guest Services to ensure proper cash control, guest service and cashier production levels
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issue
- Provides excellent services to all guests
- Writes and conducts performance reviews of Guest Services associates
- Leads, coaches, teaches and reinforces the Festival culture, guest service, and performance expectations to all Guest Services associates
- Assists all department associates with daily responsibilities while leading by example
- Ensures all department standards are being met on the Guest Services
- Other duties as assigned
- Assists guests with finding items they are looking for on service counter and sales floor
- Finalizes and approves weekly work schedule for Guest Services associates
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Documents violations of company policies/procedures by Guest Services associates and conducts appropriate corrective action, up to and including termination
- Communicates and works cooperatively with Store Director, Guest Services Director, other Department Managers and associates to maintain standards and exceed guest expectations
- Maintains adequate staff levels by interviewing applicants and extending job offers
- Supports and executes a Superior Customer Service program
- Answers the telephone and assists guests using proper phone etiquette
- Answers questions and provides guidance to all department associates
- Responsible for scheduling employees to coincide with budget and labor projections and to make daily adjustments as necessary
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities
- Takes orders and other special requests
- High School Education or equivalent combination of education and experience
- Must possess great oral and written communication skills
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: proper lifting techniques, proper scanning technique, trash compactor
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
- Knowledge of technology and the use of a computer
- 3-5 years of leadership experience, at least 2 years in a manager role
- Thorough understanding of all safety requirements and company safety policies
- Ability to deal tactfully and effectively with guests and all personnel
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time
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