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- Asst Manager Guest Services
- Manager Guest Services
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Guest Services Department Manager
Company | Festival Foods |
Address | Kenosha, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-11 |
Posted at | 10 months ago |
Job Title Guest Services Department Manager
- Responsible for scheduling employees to coincide with budget and labor projections and to make daily adjustments as necessary
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issue
- Writes and conducts performance reviews of Guest Services associates
- Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
- Leads, coaches, teaches and reinforces the Festival culture, guest service, and performance expectations to all Guest Services associates
- Documents violations of company policies/procedures by Guest Services associates and conducts appropriate corrective action, up to and including termination
- Assists guests with finding items they are looking for on service counter and sales floor
- Other duties as assigned
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
- Supports and executes a Superior Customer Service program
- Oversees the Guest Services to ensure proper cash control, guest service and cashier production levels
- Ensures all department standards are being met on the Guest Services
- Maintains adequate staff levels by interviewing applicants and extending job offers
- Finalizes and approves weekly work schedule for Guest Services associates
- Takes orders and other special requests
- Answers the telephone and assists guests using proper phone etiquette
- Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
- Communicates and works cooperatively with Store Director, Guest Services Director, other Department Managers and associates to maintain standards and exceed guest expectations
- Provides excellent services to all guests
- Assists all department associates with daily responsibilities while leading by example
- Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities
- Answers questions and provides guidance to all department associates
- Knowledge of technology and the use of a computer
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures proper lifting techniques, proper scanning technique, trash compactor
- High School Education or equivalent combination of education and experience
- Thorough understanding of all safety requirements and company safety policies
- Must possess great oral and written communication skills
- 3-5 years of leadership experience, at least 2 years in a manager role
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
- Ability to deal tactfully and effectively with guests and all personnel
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside checking store property, in walk-in coolers or freezers for short periods of time is necessary
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time
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