Grocery Department Manager Jobs

Job Title Grocery Manager

FLSA Status Salary

Reports To Store Director/Grocery Director

Responsible for working closely with Grocery associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.

Our Grocery Department Leaders oversee associates that are the experts on in-stock items while showcasing all the different selections Festival has to offer.

Essential Duties And Responsibilities

• Answers questions and provides guidance to all associates
• Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
• Develops Assistant Grocery Manager and Department Leads to prepare for advancement opportunities.
• Assists all department associates with daily responsibilities while leading by example.
• Ensures all department standards are being met in the Grocery department.
• Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with Grocery associates
• Assists with writing and conducting performance reviews for Grocery associates
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all Grocery associates.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Trains new Grocery associates
• Assists guests with finding items they are looking for throughout the store
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Provides customer service to guests.
• Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
• Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
• Communicates and works cooperatively with Store Director, Grocery Department Manager, and associates to maintain standards and exceed guest expectations
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Other duties as assigned.

Qualifications

• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques
• Ability to make timely and effective decisions.
• Understands being in a leadership role and how to motivate a team of individuals.
• Thorough understanding of all safety requirements and company safety policies.
• Ability to deal tactfully and effectively with customers and all personnel.
• Thorough knowledge of the retail food business is strongly preferred.
• High School Education or equivalent combination of education and experience.
• Proficient knowledge of Microsoft Office. More specifically, Outlook, Word and Excel is required.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
• The position requires the associate to lift up 50-60 pounds on an occasional basis.
• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
• The associate must have full range of upper body motion in order to lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.

WORK SCHEDULE

The Grocery Manager is a salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.