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Related keywords
- Guest Services Manager
- Manager Guest Services
- Guest Services
- Assistant Guest Services Manager
- Guest Services Assistant Manager
- Guest Services Assistant Department Manager
- Guest Services Information Assistant
- Guest Services Department Manager Trainee
- Assistant Manager Of Guest Services
- Guest Services Department Manager
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Guest Services Assistant Department Manager
Company | Festival Foods |
Address | Madison, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Job Title Guest Services Assistant Department Manager
- Develops key associates to take the next step in the company
- Communicates department priorities to Guest Services team and delegates responsibilities
- Performs tasks as delegated by the Guest Services Manager and effectively leads guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks
- Conducts bagger training
- Utilizes available coaching and evaluation tools
- Ensures Guest Services operating procedures are known and followed
- Other duties as assigned.
- Manages communication through emails, one to one meetings, department meetings, etc.
- Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
- Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.
- Directly oversees Guest Services activity to ensure a positive guest experience and team environment
- Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Develops and implements weekly/daily work plan for Guest Services
- Manages guest services staff levels throughout the day to coincide with actual item and guest counts
- Reinforces Festival culture, customer service, and performance expectations to all Guest Services associates
- Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability
- Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
- Ensures Guest Services cleanliness, maintenance, and sanitation
- Thorough understanding of all safety requirements and company safety policies
- Excellent communication and interpersonal skills including an effective negotiation style
- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
- Strong teamwork skills with the desire to train and educate others within the organization
- Ability to deal tactfully and effectively with customers and all personnel
- Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
- One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
- Stand in one place for long periods of time, bend, stoop, and kneel regularly
- The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- May be exposed to extreme temperatures
- Full range of upper body motion and perform repetitive tasks
- Ability to work varied hours/days including nights, weekends and holidays as needed
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