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Guest Services Assistant Department Manager Pm
Company | Festival Foods |
Address | Green County, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-29 |
Posted at | 9 months ago |
Job Summary
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Ensure that all loss prevention policies and procedures are in effect at all times
- Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
- Responsible for assisting in developing associates
- Responsible for maintaining all safety programs to ensure a safe work environment
- Supervise all associates within the Guest Services Department
- Maintain Festival Foods culture within the store
- Perform other duties as assigned
- Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
- Facilitates Bagger Training
- High School Education or equivalent combination of education and experience
- Strong organizational, oral and written communication skills and the ability to lead a diverse team in a fast paced environment
- Knowledge of customer service operations and must be able to make timely and effective decisions
- 1 year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
- Thorough understanding of all safety requirements and company safety policies
- Ability to deal tactfully and effectively with guests and all associates
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- Strong teamwork skills with the desire and ability to educate and train others
- Must be available to work 3-4 evenings each week (typically 12pm-8pm)
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
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