Guest Services Information Assistant Jobs

· Excellent written and verbal communication skills

· Some basic knowledge of software testing, SQL, and Agile Software Development

· Assist software Quality Analyst Engineers in testing applications developed by the University

· Create and execute test plans

· Document software defects, using a bug-tracking system, and report defects to software developers.

· Provide feedback and recommendations to developers on software usability and functionality.

Working knowledge of the Property Management system Opera & ALICE Suite are assets.

At least 2 years of Guest Service or related discipline and leadership experience.

Previous leadership experience in a luxury environment.

Maintains presence on the front drive to ensure proper guest service and smooth operations

Follow up information and guest preferences are noted in the guest's profile.

Ensures future arrival lists are reviewed and that needs are met prior to arrival.

Skills, Competencies, Education & Experience

Update and maintain in-house front office property management system as needed.

In-House front office property management, preferred.

Proven experience to delivery exceptional customer service.

Must be able to use creative problem solving skills and demonstrate decisiveness.

PC skills including Microsoft Outlook (Office, Word, Excel).

Strong group facilitation and conflict management skills and a demonstrated ability to unite individuals around a common goal.

Must be detail oriented, with excellent time management and organizational skills.

Problem-solving and change management skills with a focus on maintaining and developing relationships and partnerships.

Establish consistent and effective communication with staff regarding management, leadership, organizational, and committee priorities and activities.

Oversee personnel functions in accordance organizational policies and procedures; make decisions regarding recruitment, onboarding, development, and human resource management of staff.

Implementation of initiatives deemed necessary to achieve service excellence objectives established by the Office of the Patient Experience and executive leadership.

Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability

One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

Directly oversees Guest Services activity to ensure a positive guest experience and team environment

Communicates department priorities to Guest Services team and delegates responsibilities

Manages communication through emails, one to one meetings, department meetings, etc.

Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability

One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

Directly oversees Guest Services activity to ensure a positive guest experience and team environment

Communicates department priorities to Guest Services team and delegates responsibilities

Manages communication through emails, one to one meetings, department meetings, etc.

Supports the Guest Services Manager with member support such as communication, profile data accuracy, and benefits overview;

Identifies areas for cost-saving and revenue generating activities in daily operations e.g. staffing levels, inventory and stock management;

Additional Requirements/Preferences; Including Licenses and Certifications:

Collaborates with the Program Sales department to welcome group guests into the museum and maximize member participation in OMSI's educational programs;

Serves as the GS team's leadership in the absence of the GS Manager and/or Director;

Excellent organizational, analytical, and problem solving skills;

Must possess strong verbal communication/conversation skills and the ability to interact with all guests and staff at Lambeau Field.

Must be familiar with Lambeau Field and its offerings on both game days and non-game days.

Must possess strong trouble shooting skills.

Must be focused on job responsibilities and able to enforce stadium policies.

Strong communication and interpersonal skills.

Must be available to work Family Night, all 10 home games as well as potential home playoff games.

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children

15 days annual (vacation) leave per year

15 days sick leave per year

State Retirement Plan and Deferred Compensation Programs

South Carolina Department of Juvenile Justice (DJJ)

Education, Knowledge, Skills and Abilities Required:

Education, Knowledge, Skills and Abilities Preferred:

Ability to speak, read and write basic English enabling effective communication with all guests, management and staff.

Performs other duties as assigned by the Supervisors and/or Operations Manager.

One to two years working experience required.

One to two years experience in front desk/reception position or hospitality experience preferred.

Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability

One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

Directly oversees Guest Services activity to ensure a positive guest experience and team environment

Communicates department priorities to Guest Services team and delegates responsibilities

Manages communication through emails, one to one meetings, department meetings, etc.

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

Legal and identify theft plan

Wellness program (subject to provider availability)

We Put the World on Vacation

Strong people skills with management experience could be substituted for higher education

Degree in hotel management or general field of study preferred

Work with other departments to communicate and to ensure a five star/five diamond class experience for the owners and guests

Manager and maintain working environment and administration for staff

Perform Manager on Duty as required

Review guest arrivals and departures and identify specific requirements as needed

Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability

One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required

Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities

Directly oversees Guest Services activity to ensure a positive guest experience and team environment

Communicates department priorities to Guest Services team and delegates responsibilities

Manages communication through emails, one to one meetings, department meetings, etc.

Two years related customer service experience with focus in healthcare or hospitality

Strong multitasking and problem solving skills

High School Diploma or GED

Computer proficiency including Microsoft Excel, Word & Google Docs.

2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor

2021 " Best Workplaces in Health Care & Biopharma" - Fortune

2 years of leadership experience, preferably in the hotel/hospitality industry

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Proficiency in Microsoft Excel, Word, Outlook.

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

Legal and identify theft plan

Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls.

The budgeted range starts at $52,000 - $59,660. Actual pay will be adjusted based on experience.

Assist Guest Services Manager in hiring, scheduling, and payroll

Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager

Previous experience in guest service - required

Previous experience in Lodging/Hospitality/Call Center - preferred

Manages access to entrance and keeps records of attendance.

Coordinates and monitors guest reservations and check-in process. Distributes parking permits.

Receives, records and resolves guest complaints. Assists guests in resolving disputes and discrepancies.

Monitors the property and assists guests, provides interpretive information, and informs guests of rules and regulations.

Reviews, sorts and distributes mail and responds to routine email and correspondence.

May serve as back-up to the Guest Services Coordinator in his/her absence.

Perform other duties as requested by management.

Manage the Desk, Bell and Audit

Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Oversee front office operations in the absence of the Director of Front Office

Perform book-keeping activities such as balancing accounts and conducting audits.