Guest Service Representative Jobs

Applicants 18 years of age or older welcome to apply

Follow us on Instagram @courtyardkonaohana to peek inside the team, discounts, jobs and more that make up our ohana!

Guest Service Representative, Full Time
Rate of Pay: $23.13/hour

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.

Essential Functions and Responsibilities of the job include but are not limited to:
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
personalized service to guests.
____ Communicate effectively with guests and fellow team members.
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
____ Anticipate and respond to guest needs.
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
____Maintain and understand special guest programs and franchise related programs.
____ Find solutions quickly, and confidently address and resolve guest concerns.
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
____ Answer phones according to service standards and within 3 rings.
____ Full understanding of the Front Desk system for all guest services.
____ Provide assistance to other team members and departments to contribute to the best
overall performance of the department, restaurant and hotel.
____ Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.

Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Medical Insurance
• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• Dry cleaning allowance/ free laundering of employee uniforms
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!
• Monthly Wellness Event
• Sense of place and culture
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Other employee shopping and spa discounts
• Attractive Pension/Retirement Plans
• Reward & Recognition
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Free Life & Temporary Disability Insurance
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Free Dental Insurance

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!