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Guest Service Representative Jobs

Company

Outrigger Hospitality Group
Address , Kailua-Kona, Hi
Employment type FULL_TIME
Salary
Expires 2023-07-28
Posted at 10 months ago
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
:
Exemplify the image of “Aloha” while assisting guests in accordance with OHR polices and procedures. Handles registration, phone calls, mail distribution, reports, monetary transactions, check-outs and provides general information.
FUNCTIONS & RESPONSIBILITIES:
  • Verbally acknowledges guest warmly with “Aloha, welcome to “ and “Mahalo” when responding their inquiries.
  • Retrieves and replenishes general supplies such as computer paper, blank chits, beach towels, tennis equipment, etc.
  • Answers incoming calls for hotel and front desk and responds to guest inquiries. Takes and relays messages for guests.
  • Prints computer reports and verifies guests’ information on the computer.
  • Responds to emergencies and security situations.
  • Handles room changes for guests based on availability.
  • Handles guests’ needs by contacting various departments such as Housekeeping, Maintenance and Bell to fill guests’ requests to ensure a pleasant stay.
  • Participates on committees and special projects and seeks additional responsibilities.
  • Enter by keyboard, all registered guests information in the computer.
  • Cash personal or travelers checks for OHR guests.
  • Handles and counts large amounts of money accurately and efficiently; exchanges foreign currency, cashes traveler’s checks and personal checks, balances bank, and assumes the responsibility for safeguarding monies.
  • Files registration cards in bucket (drawer).
  • Handles all guest mail and relays messages. Receives and files guest mail which includes U.S. mail letters/boxes; UPS and Federal Express packages/boxes.
  • Posts charges to guest accounts, transfers charges/credits to accounts, and runs necessary computer reports.
  • Acknowledges guests verbally with a polite farewell, “Mahalo” while checking the guest out of the hotel which includes calculating room charges, logging them in the computer and signing check-out forms.
  • Acknowledges and registers guests which entails verifying accommodations on the computer, obtaining vouchers when necessary, establishing guest credit via credit card or a credit deposit, completing forms, entering information into the computer and programming room keys on the key programmer. Also, files registration cards in drawer. Relays pertinent information regarding accommodations and assist with questions pertaining to and/or booking reservations.
  • Performs other reasonable job duties as requested by supervisors.