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Guest Experience Auditor -Holiday Inn Express Galleria Ballpark

Company

Buckhead America Hospitality
Address Smyrna, GA, United States
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-08-31
Posted at 9 months ago
Job Description
Description


Why work with us?


  • Accommodating Work Schedules
  • Medical/Dental/Vision Benefits offered at 25 hours+, Company Pays 60%
  • Medical Telehealth Paid For 100% By Us
  • Competitive Wages
  • Paid Vacation for Full and Part Time Associates, With Cash Out Options
  • Quarterly Bonus Opportunity For All Associates
  • Anniversary Bonuses


General Responsibilities


  • Act as communication hub for hotel and guest liaison with other departments.
  • Act as Manager on Duty when working alone.
  • Report daily statistics to management.
  • Act as hotel concierge for guests.
  • Stay guest focused and nurture an excellent guest experience.
  • Understand and follow all safety procedures.
  • Balance the business day’s ledgers, revenues, and payments.
  • Understand and follow all Guest Services operating procedures.
  • Knowledge of the local area to provide recommendations to guests.
  • Answer telephone, make reservations, check guests in, check guests out.


Requirements


  • Has a minimum one (1) years of customer facing experience.
  • Effective verbal and written communication skills in English.
  • Willing to work weekends and holidays based on business needs.