Front Desk Agent - Holiday Inn Express

What Makes a McKibbon Front Desk Agent? The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed. A Day in the Life:

• Proficiency with computers
• You will resolve guest complaints and ensure guest satisfaction.
• The ability to create a fun and supportive working environment Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers: Physical & Mental Wellness:
• 401K Savings Plan with matching funds
• 24/7 chaplain services
• You will train with and learn Food and Beverage operations to fill in as needed. Requirements:
• You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
• You will accept and record wake-up call requests.
• Life insurance
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• Basic math skills
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Exclusive hotel rate discounts Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
• Full Time Associates:
• Fundraising matching funds program
• The ability to input and access information in the property management system and/or points-of-sale system Ideal Skills & Qualities:
• You will process all guest check-ins, and verify registration information with the guest.
• Competitive Compensation with incentives
• Tuition reimbursement Personal Wellness:
• Experience working at a hotel establishment (highly desired)
• You will resolve discrepancies on the room status report with housekeeping.
• Short- and long-term disability
• Full Time Associates:
• A high school diploma or equivalent vocational training certificate
• Volunteer opportunities
• Wellbeats APP to support physical and mental wellness Financial & Occupational Wellness:
• You will handle overbooked or 'walked' guests.
• You will maintain positive guest relations at all times.
• Comprehensive benefits package including medical, dental, and vision
• Great verbal and written communication skills
• Associate referral program
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Previous experience working as a front desk agent or in a similar role
• Brand and company training classes, workshops and conferences for career growth and development
• Paid time off and holidays