Guest Coordinator Jobs

We invite you to submit your application as we may have positions open now or in the near future, depending on current business needs.

THE IMPACT YOU CAN HAVE:

What’s a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think it’s hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, you’ll quickly learn it’s indispensable. Because you’ll be the face of the services department—the first point of contact for guests wanting a warm, inviting and simple beauty experience—your whole approach and make-up will play a significant part of the team’s overall success.

Create raving fans from the first “Hello!”

You’ll accomplish all of this by:

• Handling sales, refunds and exchanges courteously and accurately
• Resolving guest concerns promptly and satisfactorily
• Completing necessary paperwork in a timely, consistent and accurate manner
• Offering prompt, friendly, courteous service in the Salon pro-hair area
• Informing guests of current promotions and providing knowledgeable, professional product recommendations
• Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
• Managing Salon phone calls, appointment systems, guest records and Salon traffic flow

THE ESSENTIALS FOR SUCCESS:

Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary). Additional requirements include:

• The ability to troubleshoot and successfully rectify guest concerns
• The ability to work independently and as part of a team
• The ability to build strong and enduring guest relationships
• A demonstrated competency with sales, products and service

Essential Functions:

• On an occasional basis, requires the ability to climb a ladder and balance
• On a frequent basis, requires the ability to stoop, kneel and crouch
• On a regular basis, requires the ability to lift and/or move 50 lbs.
• On a regular basis, requires the ability to walk
• On a regular basis, requires the ability to stand for a minimum of 4 hours
• On a regular basis, requires the ability to reach with hands and arms

Receptionist, Salon Assistant, Scheduling Assistant, Scheduling Supervisor, Secretary, Salon Lead, Customer Service Lead, Customer Service Representative, Service Coordinator