Director Of Guest Services

Responsibilities

Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Concierge team, ensuring that all procedures are performed to the hotel's standards. Focus on pre-arrival coordination with all guests and VIPs.

Secondarily, work closely with LAZ operation in Bell & Valet to ensure an efficient operation that provides service at a high level.

Elevate departments in all aspects of service as part of ongoing quest to achieve five stars with Forbes. Where necessary, performs the daily responsibilities of Associates within purview.

Qualifications

Three to five years of experience as a Guest Service or Front Desk Manager, preferably in a 4-5 diamond/star style hotel.