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Guest Coordinator Jobs
Company | Ulta Beauty |
Address | Chesterfield, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-12-30 |
Posted at | 11 months ago |
We invite you to submit your application as we may have positions open now or in the near future, depending on current business needs.
THE IMPACT YOU CAN HAVE:
What’s a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think it’s hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, you’ll quickly learn it’s indispensable. Because you’ll be the face of the services department—the first point of contact for guests wanting a warm, inviting and simple beauty experience—your whole approach and make-up will play a significant part of the team’s overall success.
Create raving fans from the first “Hello!”
You’ll accomplish all of this by:
- Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
- Informing guests of current promotions and providing knowledgeable, professional product recommendations
- Completing necessary paperwork in a timely, consistent and accurate manner
- Managing Salon phone calls, appointment systems, guest records and Salon traffic flow
- Resolving guest concerns promptly and satisfactorily
- Handling sales, refunds and exchanges courteously and accurately
- Offering prompt, friendly, courteous service in the Salon pro-hair area
THE ESSENTIALS FOR SUCCESS:
Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary). Additional requirements include:
- A demonstrated competency with sales, products and service
- The ability to troubleshoot and successfully rectify guest concerns
- The ability to work independently and as part of a team
- The ability to build strong and enduring guest relationships
Essential Functions:
- On a frequent basis, requires the ability to stoop, kneel and crouch
- On a regular basis, requires the ability to stand for a minimum of 4 hours
- On a regular basis, requires the ability to reach with hands and arms
- On an occasional basis, requires the ability to climb a ladder and balance
- On a regular basis, requires the ability to lift and/or move 50 lbs.
- On a regular basis, requires the ability to walk
Receptionist, Salon Assistant, Scheduling Assistant, Scheduling Supervisor, Secretary, Salon Lead, Customer Service Lead, Customer Service Representative, Service Coordinator
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