Director Of Guest Services

The Director of Guest Services is to direct all phases of the resort's guest service and front of house operations providing a luxury service to the guests. Direct and coordinate the activities of the Front Office operations including Front Desk, PBX, and Concierge and Bell staff. Provide efficient and courteous service to each guest and maximize occupancy and guest room revenue. Ensure all rooms related issues are handled during scheduled shift. Ensuring a positive and safe environment for all team members. Fiscal responsibility encompasses managing the day-to-day labor and direct expenses of the department. The Director of Guest Experience commands every aspect of the guest journey, from the guest's arrivals to after their departure, ensuring our resorts experience in unique and consistent, and exceeds the guest expectations.