Growth Marketer Jobs

About The Role
Firstbase.io is hiring a Growth Marketer to work in tandem with the Product Managers, Engineers, and Designers to shape the future of Firstbase’s products. You’ll thrive in this role if you have experience building relationships with and influencing cross-functional team members, delivering high-quality projects on time, and analyzing data to produce actionable recommendations.
Top candidates for this position will have a natural desire to continuously improve the product, enormous user empathy, and can maintain a calm demeanor in high-stress situations. People describe our ideal Growth Marketer as accountable, organized, and customer-obsessed.
What's Firstbase.io?
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.
More than ten thousand founders from over a hundred countries have used our incorporation product, Firstbase Start, to launch their startup. For many founders, "firstbase.io" has become what they type into their address bars when they think about incorporating a business.
We are backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Why you should join
Firstbase is much more than just incorporation. Our team is dedicated to building products & solving some of the startups’ hardest problems, with a particular focus in:

• Building integrated solutions for founders and removing friction
• Delivering opportunities to traditionally overlooked founders and companies
• Democratizing access to knowledge
• Democratizing access to financial infrastructure
• Making tools and resources more accessible to everyone, everywhere
• Automating tasks every founder faces when running a business

Join us on a mission to help more companies succeed!
Who are we looking for?
We are looking for risk-takers with diverse experience able to provide fearless feedback.
You will have the following duties

• Work in tandem with the Product Managers, Engineers, and Designers to shape the future of Firstbase’s products
• Gather these insights through a variety of channels and tools to accurately capture and represent the customer's voice
• Serve as an escalation point for critical issues and incidents when they occur
• Collaborate with client-facing teams to ensure any new product initiatives, releases, or changes in strategy are properly communicated and are “client-ready”
• Lead project teams to prepare “support readiness” by ensuring that all facets of support operations, including workflows, tools, content, and change management are deployed in advance of new product initiatives, changes in strategy, or new product releases
• Build strong relationships with team members in Product, Engineering & Design which will be used to advocate for improvements to the customer experience, bug resolution, and feature request development
• Decipher product roadmaps to be able to interpret and clearly communicate impact to Leadership to inform strategy and resource planning decisions ¨* Understand and be able to address all customer issues related to the product
• Partner with cross-functional stakeholders to make critical decisions regarding product strategy & implementation by providing recommendations based on your knowledge of operational capabilities and the needs of our clients
• Aggregate and vet user feedback to drive meaningful recommendations and insights for product managers
• Turn customer support challenges and business opportunities into a backlog of projects that reduce customer effort

You Should Meet The Following Requirements

• 4+ years of work experience in consulting, finance, operations, growth, or marketing, preferably in a B2B, SaaS environment
• Excellent communication skills, ability to simplify complex topics and adjust delivery for broad audiences i.e. multiple departments and partners
• Previous experience working at a high-growth startup, Series A, B, or C stage, ideal but not mandatory
• Demonstrates ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment
• New York City-based or open to relocation
• Proficiency in constructing project plans, holding working group members accountable, and delivering results on time, all the time
• Strong background in growth-related work, with experience in operations being a nice to have
• Familiarity with principles of product management or previous experience working directly with product and engineering teams
• Advanced understanding of Google apps, JIRA, Looker, Data visualization, SQL
• Demonstrates experience navigating difficult conversations and making decisions on the behalf of the organization

Some perks you might enjoy

• Health benefits: Firstbase offers health insurance reimbursements to both US and international employees.
• Amazing annual bonus: Every team at Firstbase has a bonus structure that usually accounts for 10% of OTE.
• Learning and development: We provide a stipend together with resources to help people grow and develop in their careers.
• Competitive salary and equity: We lean on some of the best market data to ensure that we offer the most competitive compensation.
• Build your ideal work setup: We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
• Hybrid work environment: We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.
• 21 days of PTO + birthday off: We offer flexibility to allow people to relax and recharge whenever they need it.

If you think you're unqualified or don't meet all the requirements for this role, we encourage you to still apply. We celebrate diverse candidates, adjacent experiences, and simply put, good people who want to build great things. If that's you, then we'd love to meet.