Greeter/Server Assistant- Shor (Full-Time)

• Maintains positive guest and colleague interactions with good working relationships.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Complete prep in advance as required by supervisor,
• Responsible for the sanitation of the kitchen and food preparation areas.
• Provides excellent service to guests and internal customers in other departments as appropriate.
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotation stock.
• Responsible for food service set up and break down.
• Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Responds to the results of the brand standard Audit and ensures that the relevant changes are implemented.
• Support the implementation of our purpose, demonstrating and reinforcing Hyatt’s values, Hyatt regency guiding principle and leadership profile.
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Ensure food is stored at correct temperature.
• Works in a supportive and flexible manner with other departments in line with our purpose.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Establishes a rapport with guests maintaining good customer relationships.
• Bus tables or retrieve trays and/or carts from guest rooms.
• Support the hotels target for NPS and customer service.
• Ensures that brand standards have been implemented.
• Restock any necessary items during service hours.
• Maintains par stocks of all equipment and guest supplies as required.
• Follow safe food handling and service practices at all times.
• Performs the function of cashier as required.
• Fully conversant with all aspects of the Infrasys System.

Hyatt has a very competitive benefit package for colleagues, which may include:

• 401(k) w/ match
• Vacation, sick, new child leave
• Complimentary or Discounted hotel room nights
• Bereavement and jury duty pay
• Direct deposit
• Colleague meals
• Unlimited colleague and friends & family discounted room rates
• Medical, dental and vision Insurance, discounted prescriptions

At Hyatt, our colleagues and guest safety and wellbeing is our priority. In order to protect our colleagues and guests, we have implemented safety procedures for each department as outlined by Hyatt’s Global Care and Cleanliness Commitment.

• Plastic shield at work stations as applicable
• Sanitizing, disinfecting, or cleaning procedures in place
• Personal protective equipment provided and required
• Daily temperature checks
• Social distancing guidelines in place

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity