Assistant Clinical Manager - 3 Tower - Full Time/Nights - Req# 1929684894

Brief Description

Job Objective:

The Assistant Clinical Manager is a leader in both clinical and operational areas with an emphasis on the clinical environment and patient throughput. The objective of the job position is to support the functions delegated by Chief Nursing Officer, department director and/or manager. Facilitate and improve patient movement both in and out of the department. Identify and address ongoing barriers or concerns and facilitate process improvements to improve patient flow. Provide first-line day-to-day operational supervision of nursing services and allocation of personnel in assigned functional unit/area. Communicate effectively with the interdisciplinary team to ensure healthcare team/staff provide high quality, cost-effective and patient-focused care that complies with all organizational, departmental, local, state and federal regulatory requirements.

Duties and Responsibilities:

• Assist nursing director/manager in identifying cost reduction strategies and process improvement.
• Assist nursing director/manager during selection and interview process of qualified applicant(s).
• Serves as a contact when resource allocation questions arise; works with the House Supervisor and Staffer for resolution.
• Develops and Fosters a high performing team.
• Models Core and values performance standards while building confidence in others to achieve them. Leads by example and serves as a professional role model.
• Assists in oversight of Shift Huddles and timely staff communication.
• Communicates with Nursing Administration: House Supervisors, Bed Control and Nursing Office Secretaries.
• Collaborates with House Supervisor and Case Management to facilitate admissions and transfers.
• Supports, understands and operates within the departments financial goals and objectives including cost and inventory control
• Provide guidance and direction to improve department’s performance on an ongoing basis
• Assists nursing director/manager with investigating and resolving problems.
• Supports and assists with unit specific decisions regarding policies and procedures, as directed by Nursing Director/Manager.
• Collaborates with the charge nurses to expedite patient care, anticipate staffing needs proactively.
• Escalates staff concern to nursing director/manager appropriately using proper chain of command
• Communicates effectively with staff, patients, visitors, and physicians.
• Promotes and maintains effective inter/intra departmental communications.
• Supports and complies with the hospitals policies and procedures. Able to direct others according to established policy.
• Assist with resolving patient/family/member concerns regarding patient care and service quality at lowest possible level.
• Demonstrates effectively as clinical resource to nursing staff of the department.
• Establish an environment that promotes teamwork, accountability, integrity, respect, and positive morale
• Mission, Vision, Core Values and Strategic Plan.
• Quality and Performance.
• Follows the policies related to safety and risk management
• Conducts routine evaluation of patient care delivery through written documentation, observation, data reports, and comparison to established standards.
• Has leadership oversight to improve quality metrics specific to the Emergency Department
• Contributes to the ongoing assessment of competency of staff within the department and identifies opportunity for improvement.
• Financial/Labor Management.
• Participates in required meeting to discuss unit goals and quality matrix indicators pertinent to the department.
• Implement department goals and objectives based on hospital’s strategic plan
• Assists staff with assimilating evidenced based knowledge into decisions for the provision of patient care.
• Maintains unit environment to ensure appropriate supplies are available and area is quiet, free from hazards, clean, and meets compliance standards.
• Collaborates with charge nurses in managing patient flow and conducting department rounds to ensure patient safety, customer service, and quality standards are met.
• Contributes and demonstrates commitment to the mission and Vision of the hospital by modeling behavior, motivating, and engaging staff.
• Facilitate day-to-day operations and delivery of patient care services including clinical practice and quality standards, staffing, patient throughput, and labor relations.
• Facilitates and coordinates appropriate shift staffing in collaboration with charge nurses to ensure the care of all patients on the unit based on patient acuity, state mandated ratios, and learning needs and the skill level of the nursing staff.
• Implement and adhere to productivity goals
• Provides assistance and/or direction when required, due to patient care needs.
• Promotes department growth by assisting with staff mentoring, training, guidance, preceptorship, and real-time correction or education.
• Meets all the essential duties and responsibilities of the Registered Nurse (RN) as well as the RN addendum for the specialty area.
• Supports nursing director/manager in providing highest standard of patient care in compliance with the Nursing Practice Act, TJC, federal, state and local regulatory requirements, established departmental policies/procedures and standards, as well as with utilization and clinical/performance standards and measures.
• Assist nursing director/manager by managing staffing levels according to unit need and hospital policy
• Supports nursing director/manager in developing staff understanding of their roles in supporting the department’s budget
• Facilitates patient flow, including timely discharge and/or transfer of patients and ensuring appropriate utilization of beds.
• In collaboration with nursing director/manager will ensure department’s quality indicators are implemented effectively.
• Assists nursing director/manager, in collaboration with Charge Nurse, with coordinating/ facilitating staff breaks and relieves staff for breaks as necessary.
• Utilizes active listening, encourages open communication, and act as a liaison between patients, visitors, and all members of the healthcare team.
• Promotes environment that stimulates employee satisfaction, nursing autonomy, empowerment, shared governance, and retention

Non-Essential Duties:

• Faxing
• Other duties as assigned
• Copying

Knowledge, Skills and Abilities:

• Knowledge of current AVH policies and procedures including legal documents pertinent to unit, use of written resources and forms and the hospital structure and resources.
• Effective Leadership
• Advanced level of clinical and problem-solving skills.
• Possesses effective written and verbal communication skills.
• Promotes knowledge sharing and evidence-based practice.
• Ability to foster a team environment
• Competence in implementing standards of care.
• Ability to balance multiple tasks.
• Demonstrates knowledge of patients' specific conditions commonly seen in the department and advanced nursing skills appropriate for the specialty care required; demonstrates critical thinking skills.
• Possesses strong organizational and prioritization skills.
• Ability to plan and coordinate the clinical management of care.
• Ability to model excellent time management skills.
• Demonstrates:
• Contribution to professional practice of the unit.
• Awareness of and involvement in the quality assurance process.
• Ability to work within a collegiate/team structure.
• Possesses emotional intelligence to positively handle conflict.

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.

Education and Experience:

Education

• BSN preferred
• Graduate of Accredited School of Nursing School required

Experience

• Progressive leadership experience which may include charge/relief charge nurse strongly preferred
• Minimum of 3 years of acute hospital experience required

Required Licensure, Credentialing, and/or Certifications:

• Current California Registered Nurse license
• ACLS required
• BCLS required
• Unit specific competency within 6 months of hire (NRP, PALS, NIHSS)

AVMC Conduct/Compliance Expectations:

• Display a willingness to work as a team player
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
• Ability to adhere to the department dress code
• Skill and ability to follow telephone etiquette/standards
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Ability to function effectively under pressure and meet time parameters
• Ability to expand on own initiative in performance of duties
• Ability to adhere with AVMC Paid Time Off (PTO) Policy
• Ability to adhere to safety rules and regulations
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors
• Ability to interpret and function under hospital and department policies and procedures
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere with AVMC Leaves of Absence Policy
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to adhere with AVMC Attendance and Punctuality Policy
• Conforms with required and appropriate accreditation and regulatory requirements
• Ability to follow the Code of Conduct
• Ability to organize work and establish priorities
• Ability to participate effectively in department and hospital staff education
• Safely and effectively uses all equipment necessary to carry out duties

Physical Requirements and Working Conditions:

• Work often performed under stressful, emotional, and physical conditions
• Accepts additional workload during times of unexpected circumstances, e.g., high activity, high census, and sudden emergencies
• May also be exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation
• May be exposed to contaminated instruments that may cause infections, burns, or cuts
• A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Education

• Graduate of Accredited School of Nursing School required

Experience

• Progressive leadership experience which may include charge/relief charge nurse strongly preferred
• Minimum of 3 years of acute hospital experience required

Required Licensure, Credentialing, and/or Certifications:

• Unit specific competency within 6 months of hire (NRP, PALS, NIHSS)
• ACLS required
• Current California Registered Nurse license
• BCLS required