Global Travel Manager Jobs

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
GAP Inc. is transforming the travel program to better support our employees’ needs globally. We are looking for a very customer-oriented Global Travel Manager to support the Travel Team, an individual who loves the challenges of innovative travel, change management and building out a traveler centric program. This person will be the main point of contact for the Travel Team, and will assist internal customers by understanding their needs, answering questions and giving guidance on travel policy, analyzing and resolving system issues, and project managing several concurrent, impactful and transformative projects. With great attention to detail, the role also is responsible for supporting the CEO’s office, the Executive Assistants for our Heads of Stores for our brands, and other key executives and Board of Director members and managing our Corporate Jet program. This role reports into the Director of Global Travel.

About the Role:
The Global Travel Manager oversees day-to-day operations of the travel program, from a vendor and traveler standpoint. The position works closely with the travel agency and vendors (including airlines, hotels, and ground transportation providers) to ensure an exemplary traveler experience. This role develops and maintains strong relationships with business partners at all levels, acting as a resource to help travelers navigate the travel policy and their travel options. Excellent communication and organization, as well as confidence interacting with Executives, are essential. You will also be responsible for the management of the master corporate jet calendar: reviewing all passenger lists for compliance to the Gap Inc. Risk policy, securing charter aircraft when our aircraft is not available, and overseeing the details of all jet trips to ensure they are accurate, efficient and cost effective.
They will constantly seek and identify opportunities to change and improve processes and policies to meet evolving needs of the business.
Ideally, candidate will be based in the San Francisco or New York metro area with the ability to work from our SF or NY office 3-4 days/week.

What You'll Do

What You’ll Do:

• Coordinate all corporate jet trips with our external jet management company. Source and secure charter aircraft, as needed. Assist in managing the execution of all aspects of trips with charter aircraft with executive admins. Track charter invoices and ensure payment is processed accurately
• Assist with Hotel sourcing and vendor management
• Train employees on our Travel tools (e.g., Online Booking tool, Travel App), policies, and processes
• Manage the airlines contracts amenity funds management and customer service concerns.
• Engage with internal customers and help with inquiries and questions related to Travel tools, policies, and processes
• Be the key liaison with our jet management company, including our dedicated crew and their executive management team: overseeing and coordinating all required scheduled (and unscheduled) maintenance work along with our Maintenance Supervisor, discussing options for complicated trips with our CAM
• Provide administration oversight for online booking tool, including vendor management and site design/functionality to highlight program offerings and support ease of use
• Maintain FAQs/T&E resources within Gap’s intranet, and proactively communicate to key users/groups
• Have oversight of all re-usable air tickets optimization and coordinate efforts with both airlines and travel management company
• Provide elevated customer service support to the CEO’s office and other key executives and expand the travel department's influence and value throughout the business
• Work with tactical deliverables for implementation and integrations
• Be the point person for everything travel with a “Customer first” approach
• Utilize various communication channels to market and promote the travel program to ensure our employees have deep understanding of travel processes and policies, as well as the value and benefits, including traveler engagement campaigns, office hours, etc. Identify, implement and educate travelers on new technologies that assist them with seamless travel
• Project manage several strategic initiatives
• Be the liaison for our regional travel business partners
• Administer the Teams Channel and General Travel inbox

Who You Are

To be successful in the role, you are:

• Resourceful and skilled at anticipating potential challenges/obstacles and finding solutions.
• A great investigator and problem solver
• Positive, professional, and calm under pressure
• Ability to multi-task and problem solve, strong time management and organizational skills
• Good at working independently - Proactive, and a self-starter
• Have a strong operational knowledge in the Travel Industry
• A global and inclusive team player
• Team player with the ability to thrive in a fast paced, energetic environment
• Very detail oriented with excellent project management skills (think Smartsheet, Gantt chart, etc.)

This position is ideal for someone who:

• Has a strong working knowledge of global travel industry (necessary)
• Has Experience with TMC (Travel Management Company) and online booking tools
• Has 3+ years in a recent T&E Support role - bonus point if you have project management experience
• Has impeccable email and Chat etiquette
• Has a Bachelor’s degree or equivalent work experience in the travel industry

Benefits at Gap Inc.

• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• See more of the benefits we offer.
• Medical, dental, vision and life insurance.*
• Employee stock purchase plan.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $85,000 - $124,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.