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Global Head Of Operations & Client Service - Global Markets, Senior Vice President
Company | State Street |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services,Investment Banking,Investment Management |
Expires | 2023-08-18 |
Posted at | 10 months ago |
Who We Are Looking For
- Continually adapting, simplifying and optimizing the organization to the needs of the business and corporation, while managing the cost base and financial commitments. The Global Head of Operations and Client Service adapts workflows and processes as well as identifies and implements technology solutions to deliver these changes.
- Delivering seamless and efficient post trade operational support (confirmation, settlement, clearing), client onboarding and data management and quality to Global Markets (Foreign Exchange, Portfolio Solutions and Financing Solutions) and Global Treasury businesses. In addition, the position is responsible for the execution of Regulatory Requirements and Corporate policies for Global Markets, which includes Regulatory Reporting, Data Governance and Model Risk.
- Collaborative and active ongoing engagement with stakeholders including business partners, regulators and auditors to ensure integrated cohesive results
- Focus on client outcomes, problem solving, cooperating and communicating with the rest of the organization to achieve shared success
- Ability to influence colleagues to support business goals
- Review the organization and design and implement a functional and location strategy to optimize services, costs, and risk reduction.
- Foster employee engagement initiatives amongst the global team – maintaining a significantly above internal/external benchmarks for employee experience
- Collaborate with Global Markets executives to align priorities and expectations across the division and organization
- Lead large, diverse, multi-facetted high performing team to create a destination for top talent
- Improve operational workflow design leveraging technology to enhance productivity and drive automation and efficiency globally
- Ensure timeliness and accuracy of all business, regulatory and client deliverables across all products
- Continue to advance the culture and mindset of Risk Excellence
- Engage with enterprise information management and technology to influence data governance to support data integrity
- Capability to identify key performance and productivity metrics for evaluating effectiveness against objectives
- Deep operational expertise and experience related to capital markets products, operational and market risk, industry best practices, technology/operational platforms, regulatory regimes, etc.
- Ability to drive change management while overseeing multiple complex and resource constrained projects with tight deadlines
- Strong commercial mindset and ability to break down barriers to achieve outcomes
- 15+ years’ experience in capital markets - risk, operations or finance background preferred
- Undergraduate degree preferred or relevant/comparable professional qualification
- Travel up to 25% may be required
- Attentive to detail with an ability to look critically at a problem and propose solutions
- Ability to manage, develop and motivate a high-functioning, diverse global team to deliver results
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