Job Title:

Content Moderator

What does a Content Moderator really do? Think of yourself as someone who will ensure high quality and safe experiences when accessing information through the Internet for both people and businesses, so not everyone can qualify for this role.

The great part of content moderation is the mission behind it. The Internet sometimes could seem like a big and unsafe place where scammers are the rulers. You will love this job because you get to make the world a better place by blocking content that should not be accessible online. It’s indeed a blessing to be part of a mission where you can help others and feel good about what you do. Besides, it makes you feel important and adds that undercover aspect of a cool agent at work!

As a Content Moderator you will be instrumental in keeping our online world appropriate and safe for people of all ages.

• You will be required adhere to security measures, confidentiality, and other project requirements relevant to the work you will be performing.
• You will apply a content policy to digital content and execute handling procedures with consistency.
• You will actively participate in employee assistance programs, program reporting initiatives, and training intended to foster your well-being as well as the entire employee community.

In this role, you will be working on a computer each day reviewing content and scoring it based on defined guidelines and policies. You will be trained on these guidelines and policies, how to determine whether content violates them, and appropriate action to take with non-compliant content.

Role requirements

• Review image and video content;
• Apply a content policy to digital content and execute handling procedures with consistency;
• Actively participate in employee assistance programs, program reporting initiatives, and wellness training to foster your own well-being;
• Escalate through appropriate channels any personal changes that may impact your well-being or performance;
• Evaluate whether viewed content complies with defined guidelines and policies and take appropriate action as trained;
• Review image and video analysis designed to identify child sexual abuse content and context tagging;
• Help ensure the online world is engaging, appropriate, and safe for everyone;

Creating a Culture of Awareness and Prevention

Concentrix believes in being transparent with our employees about their job duties and the possible impact such duties may have on their well-being. This campaign includes disturbing content, especially focused on child exploitation and abuse.

Like every other occupation, even as a Content Moderator, it is important for you to know the potential risks related to this type of work. While Concentrix is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is inevitable and unavoidable in this role. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or in rare instances, Secondary Traumatic Stress.

Concentrix devotes considerable resources to the wellbeing of its employees. As a Content Moderator, you will be required to participate in counseling sessions and a robust wellness program that includes:

• 1:1 counselling sessions which are private and completely confidential; and
• Ongoing wellness assessments to ensure you receive the support you need to maintain your health.
• Group wellness sessions, to learn tools and techniques that will help you be successful;
• Wellness coaching sessions, to ensure awareness of wellness resources and to ensure role adjustment;

Do you have what it takes to be a Content Moderator?

Requirements

What is it we’re looking for? Someone who has strong interpersonal, verbal, and written communication skills and most importantly, empathy.

Experience We Are Looking For

• Written and spoken English language fluency is a must – including excellent spelling and grammar;
• At least a high school diploma or equivalent.
• The ability to maintain focus on assigned tasks with attention to detail;
• The ability to work independently;
• The ability to utilize technology;
• Self-motivation and energetic approach to work; and

About You

• You’re able to work independently in a fast-paced environment
• You have great communication skills and a “can-do” attitude;
• You have a strong resilience and mature approach to the role;
• You’re a problem-solver and a forward thinker; and

Concentrix reserves the right to reassign Content Moderators to other projects based on staffing needs, employee performance, and other considerations.

To help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in protecting your psychological wellbeing through direct practice efforts, e-learning, skills training, and outreach.

Our programs seek to raise awareness about psychological issues, break stigmas around mental health issues, empower employees to find and use their voices in a healthy and productive way, challenge ideas that contribute to social inequity, disempowerment or discrimination, and encourage people to engage in holistic self-care.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents and individuals with disabilities to apply. Concentrix is an equal opportunity employer and we welcome everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc.)

Location:

USA Rochester NY

Language Requirements:

English

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.