Chat Agent Ii Jobs

Job Title: Live Chat Agent
Job Summary
We are seeking a highly motivated and enthusiastic Live Chat Agent to join our team. The ideal candidate should have a strong background in customer service, excellent communication skills, problem-solving abilities, and the ability to multitask in a fast-paced and dynamic environment. In this role, you will be responsible for providing great customer service by assisting clients and customers through live chat with any queries or complaints.
Duties And Responsibilities

• Provide feedback to management regarding customer concerns, problems, and questions, and recommend changes to improve efficiency.
• Maintain knowledge of products and services as well as company policies and procedures to provide accurate and timely information to customers.
• Interact with customers via live chat, email, or social media platforms, providing them with prompt and courteous responses.
• Meet or exceed company customer service standards to maximize customer satisfaction.
• Provide technical support to customers with concerns on accessing or navigating our website or using our products.
• Document customer’s interactions, including complaints, inquiries, and comments, and take appropriate action to address them.
• Identify customer needs and provide them with comprehensive information regarding products, pricing, and services.
• Resolve customer complaints by investigating and gathering information to ensure a suitable resolution.

Qualifications

• Strong problem-solving and critical-thinking skills.
• Ability to work flexible hours, including weekends and holidays if needed.
• Multi-tasking abilities to handle simultaneous chats and inquiries.
• Excellent written and verbal communication skills in English.
• Knowledge of customer service principles and practices.
• High school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
• MUST LIVE AND RESIDE IN THE US WITH VALID ID
• Ability to work independently and under pressure in a fast-paced environment.
• Basic computer skills and knowledge of database and customer relationship management software.

If you have what it takes to be a Live Chat Agent with our company, please apply. We offer competitive compensation packages, benefits, and career growth opportunities.