General Manager (Townplace Suites)

JOB OVERVIEW:

We are seeking a Band Champion with a Proven Winning hotel track record.

Manage the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value

initiatives, hotel performance, and the development of people.

DUTIES AND RESPONSIBILITIES:

Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and

schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve

issues.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company

rules and policies. Alert Regional Operations of potentially serious issues.

Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue

Growth Index (RGI) and Revenue Per Available Room goals.

Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel

which support the overall objectives of the corporation. Control labor and expenses in all areas of operations. Generate well

written commentary and correct departmental control issues.

Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and

brand loyalty.

Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest

complaints are resolved appropriately and that appropriate service recovery gestures are made in order to ensure

complete guest satisfaction.

Achieve satisfactory results on internal audits and Controls Self Assessment (CSA). Manage aging of receivables to ensure

bad debt expense is at a minimum.

Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance

and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.

Achieve productivity and quality goals.

Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve established ESPS

goals. Ensure the development and implementation of programs and events that foster a positive work environment,

e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.

Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure

adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to

effectively carry out their job functions.

Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers

Compensation and safety compliance goals. Comply with all standards and inspection requirements.

Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.

Promote teamwork and quality service through daily communication and coordination with all departments, regional

contacts, and corporate office.