General Manager - Locust Grove

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People.
With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.
In our continued transformation from a real estate company to a customer experience company, we are seeking a General Manager. This position will report directly to the Regional Vice President of Operations and is based at our center in Locust Grove, GA and includes working with the management team, customer service representatives, vendors, tenants, and shoppers.
About the Role:
As a General Manager, you are at the heart of your team’s business operations. You drive property level NOI with a focus on revenue generation, expense management, innovation and creativity to enhance the shopper and retailer experience. You work to protect and preserve the real estate asset while being focused on increasing center sales and traffic which contribute to making Tanger a best in class shopping experience.
In this role, you are the team leader, role model and overall business manager. You think like an entrepreneur moving quickly with the changing environment and are up to date with the latest innovative industry trends.
We will look to you to champion improvements, tackle problems, and demonstrate leadership. If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you. Tanger Outlets offers a dynamic learning environment with opportunities to advance and learn alongside accomplished business leaders.
About Tanger Rewards:

• Generous Suite of Medical, Dental, and Vision Benefits
• Paid Volunteer Hours
• Group Life and Disability Insurance
• Wellness Incentives
• Team Member Paid Leave Programs
• Competitive salary
• Tuition Reimbursement
• Paid PTO and Holidays
• 401(k) match
• And more…
• Team Member Discounts
• Voluntary Benefits

How can you contribute to what we do?

• You will collaborate with Regional and Corporate Operations to leverage and aggregate to capture better pricing/delivery/product for the Tanger portfolio within all service contracts.
• Supporting enterprise sustainability efforts to reduce the center’s carbon footprint, you will ensure the center maximizes utility efficiency efforts while keeping abreast of government rebate programs.
• In conjunction with other management team members, you will conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing and security) and topics such as customer service, shoplifting, security, and other pertinent topics.
• With the goal of moving business forward and eliminating obstacles to progress, you will ensure field support for all Tanger corporate departments, as required including Leasing, Construction, Accounting, etc.
• Focusing on Tanger’s high standards, you will operate a clean, well maintained, attractive, well-lit and safe outlet center providing customers a positive shopping experience.
• We will look to you to manage the Operations Director and work with the operations/maintenance/housekeeping teams for adherence to Tanger’s high standards of excellence, proper scheduling, and cost control.
• Possessing a vision for the big picture, you will drive NOI by increasing revenue streams while effectively managing expenses.
• Keenly aware of the current retail landscape and consumer trends, you will develop comprehensive strategic business plans, budgets, and 5 year capital plans that maximize property NOI and enhance the real estate asset. You will complete monthly financial forecasts managing real time revenue and expense positions.
• Capitalizing on your relationships, you will prioritize local leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. You will support local retailers to be successful.
• Customer-centric and community oriented, you will establish proactive relationships with each store manager by communicating with managers and visiting stores frequently.
• With a strong focus on innovation, you can identify underperforming metrics, inefficient processes, and develop strategies that leverage company programs, tools, and resources to maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, business development, etc.
• Partnering with Human Resources, you will build a team that embodies the Tanger brand by recruiting, hiring, training, developing and coaching staff members to assist in the management and operation of the shopping center. You will provide employees the appropriate resources and consistent training to successfully perform at high levels, while following Tanger policies and procedures.
• Always keeping the safety and wellbeing of shoppers, retailers, and employees top of mind, you will work with the security provider to develop and execute a center specific security plan addressing and anticipating the needs of the center in order to maintain a safe and secure shopping environment.
• With a strong desire to promote the center and retailers, create sponsorship and media income opportunities, you will lead the Marketing Director and center level marketing department in the development and execution of a strategic marketing plan that drives traffic and positions the center as a community leader.

About You:

• You are proficient in Microsoft Word, Excel, PowerPoint, Office 365, and are able to quickly learn Tanger systems.
• You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
• Demonstrating exceptional ability to establish positive professional working relationships, you communicate effectively with prospects, retailers, customers, vendors, and employees.
• You are comfortable in a fast-paced environment and possess exceptional organizational and time management skills which help you prioritize and manage multiple high-level projects with timelines even through frequent interruptions and changing deadlines.
• Working a flexible schedule to accommodate business needs, including holidays, is no problem.
• Your education includes a bachelor’s degree from an accredited university and 4+ years of experience in management, marketing, or the hospitality industry or any combination of equivalent education and experience. Experience in the commercial real estate industry or a retail environment is a plus.
• You have management/supervisory experience and demonstrated leadership capacity, including the ability to mentor, influence and motivate others.
• You possess the ability to identify areas of ambiguity and think strategically to make decisions within established policies and guidelines.
• You naturally use independent judgment, critical thinking and prioritization to understand changing business needs.
• You are an exceptional communicator with a passion for people with strong interpersonal skills and are comfortable working in a team-oriented environment. Building team relationships to increase performance, cohesion, and engagement is important to you.

Experience the difference and be a part of our extraordinary team!
Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is a leading operator of upscale open-air outlet centers that owns (or has an ownership interest in) and/or manages a portfolio of 36 centers with an additional center currently under development. Tanger's operating properties are located in 20 states and in Canada, totaling approximately 13.9 million square feet, leased to over 2,700 stores operated by more than 600 different brand name companies. The Company has more than 42 years of experience in the outlet industry and is a publicly-traded REIT. For more information on Tanger Outlet Centers, call 1-800-4TANGER or visit the Company's website at www.tangeroutlets.com.
We Consider Community, Seek the Success of Others, Act Fairly & with Integrity, and Make it Happen! We are deeply committed to creating and sustaining an organizational culture reflective of the collective mixture of unique experiences, perspectives, and viewpoints of our people, partners, and communities that contribute to making Tanger an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.
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